Hello, I tried using my movie pass card on Friday and have had nothing but problems get...

GetHuman-therdmi's customer service issue with MoviePass from June 2018

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The issue in GetHuman-therdmi's own words
Hello, I tried using my movie pass card on Friday and have had nothing but problems getting help. Tried messenger from account page & it took til today to get a response and finally they said "just a moment" and I never heard back from them again. Tried to see a movie I had previously seen and now I'm being told this is no longer allowed. This was the whole reason I got a movie pass and if I can no longer do this it is almost useless to me and wonder why it changed if I was already a member. With this change it is not worth the price to me and want to check on refunding and just paying at the movies. I tried the messenger at the movies and could not get help until * days later and so I paid out of pocket on Friday and now the site says no refund unless told by customer service to buy it out of pocket. If you cant reach customer service how can this happen? **thanks **chris miller
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MoviePass

Customer service issue
Reported by GetHuman-therdmi
Jun 13th, 2018 - 9 mons ago
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GetHuman-therdmi started working on this issue
Jun 13th, 2018 11:06pm