GetHuman-kiritkir's customer service issue with MoviePass from June 2018

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The issue in GetHuman-kiritkir's own words
SENT FOLLOWING E MAIL IN RESPONSE TO YOUR E MAIL BUT HAVE N'T HEARD BACK FROM YOU. *----------Kirit Shah ******@***.com**To:******@***.com**May ** at **:** AM**I am unpleasantly surprised to receive this E mail. **As per your rules and video, I meticulously followed EXACT steps to submit photo of movie ticket stub and accurately submitted the stub. I also received the confirmation of submission. Besides, I submitted the stub IMMEDIATELY following ticket purchase so that things dont fall in the crack and I forget to submit as required by you. **I need to hear back from you EXACTLY telling me what I did not do during the process of submission to avoid potential mistake, if any, in future. **Expecting your prompt response as a part of good and satisfactory customer service **Thanks**Kirit Shah****On Wednesday, May **, ****, *:**:** AM PDT, *****@***.com ******@***.com* wrote:****Hi Kirit,* *Please read this entire email, as it contains important information about your MoviePass service.**We noticed that you submitted an invalid photo during the Ticket Verification process. Each time you purchase a movie ticket with your MoviePass card you are asked to upload a photo of your ticket stub. This must be done before you're able to purchase your next movie ticket through MoviePass. If you fail to submit a matching ticket stub again, your account will be canceled and you'll be ineligible to sign up for a new MoviePass account. This process is in place to help us ensure that MoviePass members are abiding by our Terms of Use. **The information for your last check in:**Movie: Check In if Movie Missing*Theater: Cine Grand Fremont **Showtime: *:** PM **The image you sent during ticket verification:

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Customer service issue
Reported by GetHuman-kiritkir
Jun 1st, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 544 others
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GetHuman-kiritkir started working on this issue
Jun 1st, 2018 4:44pm