My wife Myriam Sirota-End is having a issue with her movie pass account. She is not abl...

GetHuman704199's customer service issue with MoviePass from May 2018

Help with my MoviePass issue
The issue in GetHuman704199's own words
My wife Myriam Sirota-End is having a issue with her movie pass account. She is not able to login from her MoviePass App in her IPHONE. The message she gets is as follows: "Unauthorized Device-account in use on another device."**She has never used her Movie Pass Account .We went to the movies for the first time in two months and the very first time she goes to use her moviepass app she gets the same message. She was able to change her password but still the same message.**My wife email is *****@***.com*Her last * digits of her MoviePass Mastercard are ****.**Please contact me to resolve this as my wife has stage * cancer and is not up for dealing with this kind of technical problems.**I am also a MoviePass customer with a login email of *****@***.com and last * digits of my MoviePass Mastercard is ****. I was able to login to my account but because of my wife not being able to meant we both did not get to see a movie.**You may contact me at my email or call at ***-***-****
GetHuman704199 did not yet indicate what MoviePass should do to make this right.
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How GetHuman704199 fixed the problem
I called customer service directly.
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MoviePass

Customer service issue
Reported by GetHuman704199
May 21st, 2018 - 6 mons ago
I have an issue with MoviePass too
Fixed
Seen by 7 customers so far
Similar issue to 222 others
0 customers following this
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Timeline
GetHuman704199 started working on this issue
May 21st 3:01pm
GetHuman704199 indicated the issue is not fixed yet.
May 21st 4:36pm
GetHuman704199 confirmed the issue is fixed. Hooray!
May 22nd 4:06pm