Good Morning,**I leave at **** Society Park Ct, apt D, Eagle Crest Apartments, on Harri...

GetHuman-annerisc's customer service issue with Morgan Properties from February 2020

Help with my Morgan Properties issue
The issue in GetHuman-annerisc's own words
Good Morning,**I leave at **** Society Park Ct, apt D, Eagle Crest Apartments, on Harrisburg PA *****. We are a family of * living there since *******. *Since June ****, we are having problems with our ceiling, dryer and an infestation of cockroaches. We reported the problem several times, and they never resolve the problem. Since we have water leaking from the ceiling next to the stove, we dont know if this water is contaminated, and is dropping just right where Im manipulating food. Since this is a concern we can not control, and the management is forcing us to go to a laundry mat for * months, because of the failure to provide a dryer that we pay for on our rent. I sent and early notice to terminate the lease and try to talk to her to check in what terms i can leave without hurting any of the parties. The lady is not giving me ANY option. I have all evidence of how big the crack is on my kitchen ceiling, i have videos, pictures, and all the letters about when they supposed to do the inspection.* *The lady told me that she had an order that my apartment was fixed on ****, that it was not accurate, because on **** the Property Manager Sarah Drum enter my apartment to do the inspection and took a report and took pictures with a tablet about all the problems, we even show her about the cockroaches and mice problems. I went on Friday **** and the lady Deborah told me that Sarah was on Vacation, when i came back on Monday **** to talk to her, Deb told me she is not longer working there, so it was a surprise.**Please Please we need to talk to someone that can help us to deal with this issue above the eagle crest office management, we never ever had a problem with them, but this is out of control.**My contact number is ***-***-**** or ***-*********PS: The Eagle Crest Apartment is not on the list of property so i had to choose another one in order to send the message.

GetHuman-annerisc did not yet indicate what Morgan Properties should do to make this right.

How GetHuman-annerisc fixed the problem
They contacted me from the office and set an appointment to discuss the situation, everything went well, the new property manager gave us the opportunity to explain our situation, and we could set an agreement. She was very understandable and sympathize with our problems, she was very kind and receptive. Our family really appreciates her effort to come to us and talk. Thanks so much Jackie and Ron.
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Morgan Properties

Customer service issue
Reported by GetHuman-annerisc
Feb 25th, 2020 - a year ago
Fixed
GetHuman-annerisc shared how to fix
Seen by 12 customers so far
Similar issue to 12 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman-annerisc started working on this issue
Feb 25th, 2020 3:12pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:24pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:25pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:26pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:26pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:26pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:26pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:26pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:26pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:29pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:29pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:29pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:29pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:29pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 25th, 2020 7:33pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:33pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:33pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:33pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:33pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:33pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:33pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:34pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:34pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:34pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:34pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:34pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:34pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:34pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 3:34pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 10:55pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 26th, 2020 10:56pm
GetHuman-annerisc indicated the issue is not fixed yet.
Feb 27th, 2020 11:17pm
GetHuman-annerisc confirmed the issue is fixed. Hooray!
Feb 28th, 2020 3:53pm

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