I’ve been locked out of my account for over a month now and would like to get back in s...

GetHuman2213792's customer service issue with Monat from February 2019

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The issue in GetHuman2213792's own words
I’ve been locked out of my account for over a month now and would like to get back in so I can make an order. I was initially locked out because my yearly $** payment didn’t go thru. It took me two weeks of calling and emailing to finally pay the $** and yet I’m still locked out of my account. If it weren’t for the one VIP I have remaining, I’d quit Monat altogether. I’m really tired of this constant need to call customer service. I really need this issue cleared up today so I can make the order for the VIP but I must be at work at **.
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Monat

Customer service issue
Reported by GetHuman2213792
Feb 15th, 2019 - 8 mons ago
I have an issue with Monat too
Not resolved
Seen by 69 customers so far
Similar issue to 212 others
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Timeline
GetHuman2213792 started working on this issue
Feb 15th 2:40pm