I already own Minecraft, I bought it from the website and have a receipt confirmation o...

GetHuman-kettumun's customer service issue with Mojang from April 2020

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The issue in GetHuman-kettumun's own words
I already own Minecraft, I bought it from the website and have a receipt confirmation on my email, however, the website is acting as if I never used my email to buy the game, in fact, its as if I never signed up in the first place!! my game is now continuously saying "outdated client" when I try to play with my friend. I tried to update it by signing in and that's when I found out I cant sign in... what do I do? I don't want to pay for a game I already have bought. I can send screenshots if necessary.

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Mojang

Customer service issue
Reported by GetHuman-kettumun
Apr 15th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 3492 others
0 customers following this

Timeline

GetHuman-kettumun started working on this issue
Apr 15th 10:05pm

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