so i recently installed minecraft and had been installing a few mods, but i'm guessing...

GetHuman3836026's customer service issue with Mojang from October 2019

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The issue in GetHuman3836026's own words
so i recently installed minecraft and had been installing a few mods, but i'm guessing what happened is that i installed a virus and my account got hacked, but I fixed the problem because I had all of my files on a back up folder, then the same thing happened again, i tried the same method, and it didn't work, so now the launcher brings me up to the demo, i still have a few of the original files but they don't work. the way i would really want it fixed is to get all of my progress back and everything i lost, but all i am really asking for is a brand new account so i can just play some minecraft, i still have the prepaid card in case i need that. Thanks!

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Mojang

Customer service issue
Reported by GetHuman3836026
Oct 27th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 4346 others
0 customers following this

Timeline

GetHuman3836026 started working on this issue
Oct 27th, 2019 4:26am
GetHuman3836026 indicated the issue is not fixed yet.
Oct 30th, 2019 1:51am
GetHuman3836026 indicated the issue is not fixed yet.
Oct 30th, 2019 10:04pm
GetHuman3836026 indicated the issue is not fixed yet.
Oct 30th, 2019 10:05pm
GetHuman3836026 indicated the issue is not fixed yet.
Oct 30th, 2019 10:05pm
GetHuman3836026 indicated the issue is not fixed yet.
Oct 30th, 2019 10:05pm
GetHuman3836026 indicated the issue is not fixed yet.
Oct 30th, 2019 10:05pm

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