I wanted to take an old email (*****@***.com) and change it to my current email...

GetHuman-leotstif's Account Access issue with Mojang from May 2019

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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-leotstif's own words
I wanted to take an old email (*****@***.com) and change it to my current email (*****@***.com). It repeatedly denied my request for this, and in the end I gave up and said Id buy a new copy. When I was on Minecraft.net to buy a new copy, I was creating a new account under my current email. Sadly it said I already had an account under that email. When I went to log in in Minecraft.net it then said the email address or password was incorrect, when it was correct. I tried logging into my Mojang account to the same issue. My Mojang account says it exists elsewhere, but when I try to log in even though everything's correct, it says my account doesn't exist* password*email error. I also haven't gotten any emails for my password change. I've been trying to fix this issue since April and I'm sick of waiting for help.

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Account Access issue
Reported by GetHuman-leotstif
May 21st, 2019 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1888 others
0 customers following this


GetHuman-leotstif started working on this issue
May 21st, 2019 12:06am