I couldn't remember my username or password but i know my email. i tried to reset my pa...

GetHuman1717051's customer service issue with Mojang from December 2018

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The issue in GetHuman1717051's own words
I couldn't remember my username or password but i know my email. i tried to reset my password but i am not receiving the reset email to my email. I know this email is correct because when i tried to register a new account i put this email in and the website said there already is an account associated to this email address. This is an old accou*nt and i was hoping I could gain access to it again considering i paid for it. Thanks and i hope to hear back soon
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Mojang

Customer service issue
Reported by GetHuman1717051
Dec 8th, 2018 - 6 mons ago
I have an issue with Mojang too
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Seen by 3 customers so far
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Timeline
GetHuman1717051 started working on this issue
Dec 8th, 2018 3:27pm