My Minecraft Realm 'Jet Theison's Realm' prevents all players from entering the realm...

GetHuman-pattheis's customer service issue with Mojang from October 2018

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The issue in GetHuman-pattheis's own words
My Minecraft Realm 'Jet Theison's Realm' prevents all players from entering the realm. We get a message saying "You need to update your game to continue playing on this Realm. Realms has Updated. I have updated my game to the current version of *.*.* and attempt to enter again. I get the same prompts of updating my version of the game even after updating my game. Can you please give me some troubleshooting tips to attempt to get back into my Realm? I'm paying for my Realm, I'd like to resume playing in it.
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Mojang

Customer service issue
Reported by GetHuman-pattheis
Oct 20th, 2018 - a mon ago
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Seen by 13 customers so far
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Timeline
GetHuman-pattheis started working on this issue
Oct 20th 11:45pm