I have Minecraft Pocket Edition and have had it for about two years. When I install map...

GetHuman-chubbles's customer service issue with Mojang from July 2018

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The issue in GetHuman-chubbles's own words
I have Minecraft Pocket Edition and have had it for about two years. When I install maps from websites it never glitched my game. Yesterday I downloaded a map from mcpedl ( a website I use often). When I tried opening the app it stayed in the white minecraft screen and I was not able to play. Today I tried again and the same problem occurred. I then uninstalled and reinstalled the app and nothing changed. I would like to know how to fix this problem and how to make sure this problem does not occur again.
GetHuman-chubbles did not yet indicate what Mojang should do to make this right.
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Mojang

Customer service issue
Reported by GetHuman-chubbles
Jul 3rd, 2018 - a yr ago
I have an issue with Mojang too
Fixed
Seen by 4 customers so far
Similar issue to 215 others
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Timeline
GetHuman-chubbles started working on this issue
Jul 3rd, 2018 8:27pm
GetHuman-chubbles confirmed the issue is fixed. Hooray!
Jul 4th, 2018 1:08am