My close friend and i had (about a few years ago) played on a monetized server, which w...

GetHuman845633's customer service issue with Mojang from July 2018

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The issue in GetHuman845633's own words
My close friend and i had (about a few years ago) played on a monetized server, which was widely known for its factions. the owner, now having been a paid server owner for at least a year at that point, had not just banned, but ridiculed my friend and i publicly and on his forums. he then proceeded to IP ban us due to the fact he had "interest" in the player we had an issue with. he states we hacked her account, although my friend was the one who purchased it. the account was bluebear***. my name is James Kelly and in game is Jamesk*****. his is sylux***. the owner left a ban message which (in a nutshell) stated "Give Blue her account back!" so he basically abbreviated her name, didn't specify the ban, and banned (from what were hearing) due to a MOJANG account hack, even though if this was an account hack (which you can gladly check and ill provide info to show you he bought it and never hacked it) it would not be in the server owners decision to ban. The ban should be for alternate accounts by one user if anything, but instead he banned because of a personal issue, "He hacked my friends account" ***I have just messaged the owner today who is over ** years old, gets income from the server and cursed me out, referred me to the ban appeal page and laughed in text. now, how is he even going to refer to the ban appeal if the message is, "Give (nickname) back her account" so my friend should give up his money to get back on a server he is most likely banned for nothing but using his own account? **The whole situation for even following year was extremely stressful on my friend, considering he wanted to go into making big servers for community in games like and including mine craft since *.* update, but since this was posted on the servers forum pages, ridiculed him, called him names, falsely accused him in public and got people to hate post him, this pretty much ruined his self esteem with gaming and socially online.***I apologize for the rather large message, i am just so upset with this server owner not taking the correct action and falsely accusing us nonetheless taking into his own hands what is up to you guys as a company. I've tried reasoning, I've tried asking, and all i get is angry, snotty responses. i just want this servers staff*owner to be reprimanded for how they act on paying users with no backing on what they do, nonetheless bully and harass them on media.
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Customer service issue
Reported by GetHuman845633
Jul 3rd, 2018 - a yr ago
I have an issue with Mojang too
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GetHuman845633 started working on this issue
Jul 3rd, 2018 2:10pm
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Jul 3rd, 2018 2:10pm