I just bought minecraft and when the game is installing on the native launcher it keeps...

GetHuman-shadwick's customer service issue with Mojang from June 2018

Help with my Mojang issue
The issue in GetHuman-shadwick's own words
Get past the native launcher ... I just bought minecraft and when the game is installing on the native launcher it keeps going up then restarting so my game wont download on windows and I want it to load all the way through and I have the receipt on my email and if it wont work I want my money back.
I had an account previously so I’m losing that money aswell and I also don’t know where they fixed my thing so I can look at it
They could make this right by making it launch
I played for years then lost it and I wanted to get back into it so I was gonna buy a new when then I expected everything to run the same like it did when I first got it.
Going through my files then trying to start the launcher threw there
I have an issue with Mojang too
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Mojang

On windows
Customer service issue
Reported by GetHuman-shadwick
Jun 13th, 2018 - 9 mons ago
I have an issue with Mojang too
Fixed
Seen by 12 customers so far
Similar issue to 115 others
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Timeline
GetHuman-shadwick started working on this issue
Jun 13th, 2018 3:46am
GetHuman-shadwick indicated the issue is not fixed yet.
Jun 13th, 2018 2:02pm
GetHuman-shadwick indicated the issue is not fixed yet.
Jun 13th, 2018 2:07pm