Hello, **I am emailing in regards to a minecraft product that I purchased. I purchased...

GetHuman-karenrub's customer service issue with Mojang from June 2018

2 views
 | 
558 similar
 | 
0 following
Help with my Mojang issue
First: share to improve GetHuman-karenrub's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-karenrub's next move: try the Mojang help center.
Mojang doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-karenrub will want to follow the link below to head to their help center. We will check on GetHuman-karenrub later to make sure it's all set or try to help escalate.
The issue in GetHuman-karenrub's own words
Hello, **I am emailing in regards to a minecraft product that I purchased. I purchased the minecraft flying ghast through Best Buy in October of last year* I tried to return it about a month after the purchase date, but the sales associate said it was past their return policy, so they told me to email you in regards to the replacement*reimbursement of the product. **I purchased the product as a birthday gift, upon opening it, batteries were put in to be able to fly the minecraft ghast, but instead of flying up it would just tip over and drag. I believe this is a faulty product and would like to be reimbursed or have the product replaced with something else of equal value from purchase price. **Thank you for your help,*Karen
GetHuman-karenrub did not yet indicate what Mojang should do to make this right.
I have an issue with Mojang too
How GetHuman-karenrub fixed the problem
We are waiting for GetHuman-karenrub to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mojang's attention and get better help faster. Tap below to get started.
Having Mojang issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-karenrub fixes it.
This email address isn't valid

Mojang

Customer service issue
Reported by GetHuman-karenrub
Jun 10th, 2018 - a yr ago
I have an issue with Mojang too
Not resolved
Seen by 2 customers so far
Similar issue to 558 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman-karenrub started working on this issue
Jun 10th, 2018 4:29am