Hello, *On Friday night ***, we were supposed to have a fajita bar for ** delivered (ca...
GetHuman-kekey's customer service issue with Moe's Southwest Grill from September 2018
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The issue in GetHuman-kekey's own words
Hello, *On Friday night ***, we were supposed to have a fajita bar for ** delivered (catering) from you Melville New York location. (Long Island). A group of us have been ordering catering for a few times now, and we have enjoyed it. But this is the second time in a row, that delivery did not arrive. When we called, we were told that our order was put down as pick up. Both of our receipts charged us for a delivery charge, so I know this is not true. In addition, we ordered extra bag of chips and extra guac, thinking we'd served it as a quick appetizer. Since the food was so late (after we called), it mostly went to waste as everyone was starving and was just ready to eat in general. We are disappointed and are considering using Chipolte next time. I am not what the disconnect is. Customers are led to a **** number to put in a catering order and it is the information is not delivered properly. Maybe just have the order go right to the store and cut out the middle man? ?? **Kelly Scardina ***-***-****
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