Moe's Southwest Grill Customer Service Issues

I purchased a close talker from Moe's at [redacted] N. Beltline Blvd Columbia SC [redacted] on 4/29 around 6 pm. Unfortunately, what I received was not worth nearly $13. I am a frequent customer of Moe's, and this order left me very disappointed. The close talker was supposed to include chicken and steak, but had no chicken and very little steak. Instead of the usual chopped lettuce base, it had only a small amount of shredded lettuce. Additionally, the dressing was not provided on the side as requested. To make matters worse, the cashier was exceptionally rude. Despite working in customer service myself, her behavior was inexcusable. She failed to greet me, was unresponsive when I asked how she was, and rudely rolled her eyes when I thanked her. I am deeply upset by the poor service and the disappointing quality of my order. I am seeking a full refund. My online order number is [redacted]39.

I had a problem with a reward not being applied, and my wife experienced extremely rude service from the cashier. Despite requesting the shift manager's assistance, we were informed that nothing could be done as the payment had already gone through. The cashier blamed my wife for incorrectly scanning her app. The manager failed to address the situation or assist in any way, leading to a poor customer service experience. The lack of professionalism and failure to rectify the issue created unnecessary tension and inconvenience for everyone in line.

I was thrilled to discover that Moe's Southwest Grill products are now available at our local grocery store. Living in a small town surrounded by dairy farms in Wisconsin, it was a pleasant surprise to have access to Moe's here. However, upon opening a package of barbacoa beef, I was disappointed to find that half of the meat consisted of fat and gristle. This was confusing to me after watching an episode of Undercover Boss featuring the owner of Moe's, who appeared attentive to quality. I'm unsure if all products stocked in grocery stores are like this or if this was an isolated incident. I wanted to share my experience in the hopes that the owner's integrity and care portrayed on the show are genuine. I was very disappointed in the product I received, and I hope this was a one-time occurrence. Very disheartening! - Bonnie

I had a terrible experience at Moe’s Southwest Grill in Irmo SC on lake Murray. I ordered Food for pick up on 6/9, and unfortunately, the food was dreadful. The rice was hard, there were jalapeños in my bowl which I didn't order, and the steak was undercooked. My order number was [redacted]53. Unless I receive a full refund on my card, I will be avoiding this establishment in the future. It was truly disappointing.

During a recent delivery to Moe's on Southside Blvd in Jacksonville, I encountered issues with missing items in my order. I spoke with the manager, Jimmy, about the problem, but unfortunately, he was very unprofessional and dismissive. Despite my concerns about missing items and the implications for the order accuracy, Jimmy failed to address the situation appropriately. In his response, he seemed to downplay the issue, especially regarding the absence of guacamole. I expected better customer service, especially given the clear discrepancy between the listed items and what was actually provided. Sadly, Jimmy's attitude and refusal to understand my perspective made it challenging to find a resolution. The conversation ended abruptly, with Jimmy disconnecting the call twice, leaving the matter unresolved.

Hello, I'm uncertain about the serving sizes at Moe's. Today, I ordered a club quesadilla at my local Moe's, but I was disappointed by the lack of food on it. The chicken was sprinkled and spread thinly on the tortilla, followed by sparse amounts of lettuce, tomatoes, and bacon. I was charged a high price for this small portion. After checking local reviews, I noticed others have also complained about portion sizes. I have a picture of the quesadilla to show. I feel the need for some form of reimbursement due to the unsatisfactory service and portion size, especially considering my better experiences at Chipotle. Interestingly, the person served before me at Moe's received a generously filled quesadilla for the same price. This incident happened around 8 pm on 6/28/[redacted].

My partner and I recently dined at Moe’s in Lagrange, Georgia, and unfortunately, we had a terrible experience with the service and the quality of the food. My dish was spoiled, and the chicken was undercooked, while my partner's meal seemed to be made with old grease and spoiled ingredients. I reached out to the store's manager or district manager, who assured me that free meals would be provided as compensation. When I returned after giving my stomach some time to recover, I was informed that my name wasn't on record, the manager wasn't aware of the situation, and the female manager in question couldn't be reached. I was then advised to contact Moe’s directly, but my calls went unanswered. After dealing with spoiled food, misinformation, and being overlooked, all I want is the complimentary meals I was promised.

I was eager to use my BOGO offer on my Moe's app. I ordered two bowls, one with chicken and one with steak. The staff member preparing my order was not generous with the meat, even though I always ask for extra and pay for it. The portion of cilantro rice I received seemed stale and clumped together like cold grits. When I asked for fresh rice, I was told they couldn't provide it as they needed to use all the rice in the container. Despite the quality issues, I proceeded with my order. At checkout, I had trouble redeeming my BOGO offer as the employee insisted I needed a scan code. After some back and forth, another staff member helped apply the discount. Unfortunately, the disappointing quality of the rice made our meal unpleasant. This fell short of Moe's usual standards and left my husband and me disappointed.

Hello, this is Shawn Harrington. I have contacted your team several times regarding my paycheck but have had no success. I activated my Global Cash Card, and it shows a pending deposit waiting for the originating source to complete the transfer. I am reaching out via email in hopes that someone will address this and expedite my payment. It's frustrating as I was expecting to be paid on Friday, and it's now Monday with no pay in sight. Please process the payment urgently; otherwise, I will have to report your company to the labor board. Thank you for your attention, and please ensure the payment goes through this morning. Have a nice day.

Hello Moe's team, I'm Ben R. reaching out for assistance. A close friend, Trey, is currently on a Peace Corps mission in Morocco and dearly misses his favorite, a Steak Joey Bag o' Donuts from Moe's. Trey, a loyal Moe's customer since his college days at UNC Charlotte, has been a regular at the Moe's near campus, keeping it thriving. I propose finding a way to get Trey a Moe's burrito; it would bring him immense joy, garner positive publicity, and solidify his loyalty to Moe's. Thank you for considering helping me make Trey's day!

Store [redacted] Vero Beach, US. My girlfriend and I are regulars at this establishment. On Valentine's Day around 8 pm, we had dinner and noticed that the store was unkempt, with dirty tables and not many customers. I politely informed the young lady at the counter about the dirty tables. Instead of addressing it, she mentioned that it wasn't her responsibility. Additionally, both ice machines were empty, and the restrooms were in poor condition, with one out of order. Although the food was delicious, I was disappointed with the staff and the general appearance of the store. Moe's is one of my favorite spots, even compared to more expensive dining options. In the future, please ensure that the staff displays better customer service and takes pride in maintaining a pleasant environment. Thank you for your attention.

During a family lunch at the restaurant, a situation occurred where a customer's purse went missing. After some discussion, it was discovered that one of the employees had the purse all along. The incident made me feel embarrassed and humiliated, ruining the dining experience that cost $54.65. I suggested checking security cameras, and later the purse was found. I believe the restaurant should take responsibility by compensating for the unpleasant experience. It's important for employees to inform the manager immediately when finding lost items rather than waiting until the police are involved. In my workplace, we always report such incidents promptly to our superiors.

I made an online order today at the Garner location. Prior to going, I checked their reviews, but decided to give it a try since it was the closest Moe's to me. When I arrived at 7:42pm, a young man brought my order out for curbside pickup. Only 3-4 minutes away from home, when I opened my bag, the bowl felt light and the food was cold, with unmelted cheese and stale rice indicating it was likely made earlier in the day. There were only small pieces of chicken with unwanted jalapeños. This experience was disappointing as I've visited other Moe's locations in the area without any issues until now.

This is my third attempt to complain about the food I purchased. The pinto beans were tough, the chicken was overcooked and lacked taste. By driving over 98 miles from Predton, MS to Jackson, MS, I expected a delicious dinner for myself and my mother-in-law. I ordered a Close Talker, but it came with hardly any ground beef, a large bed of lettuce, and no dressing. The Joey sandwich was dry and bland, and the cup of queso I got was wasted since the dry burrito was inedible. I still have half of the burrito and most of the queso in my refrigerator. This experience left me disappointed and upset. I've never encountered such issues at any Moe's in Atlanta before. This visit has turned me off from Moe's in Mississippi.

Hello, my name is Erica. I visited one of your Moes locations today in Enterprise, Alabama. I observed the General Manager repeatedly criticizing a young black woman while she was sweeping the floor. While I understand the need for supervisors to ensure staff are performing well, I found the manager's behavior to be inappropriate. She interrupted the young woman multiple times while she was working. Additionally, the GM's comments like "hard work isn't going to hurt you" and "a black girl doing a white girl's job" were concerning and could be seen as discriminatory. Given the current climate and sensitivity around racial issues in the US, having a manager with such attitudes is not ideal. I hope this feedback is addressed promptly. The young woman's name is Racheal, and she struck me as a dedicated and hardworking employee who deserves an apology.

Every time I order from Moe's, they make my food wrong. Today was the last straw. I ordered online from the Lagrange GA store around 4:00 to 4:30, but they hadn't even started making the food when I arrived. I ordered 2 tacos, a stack, and a burrito all with white meat chicken. After waiting about 15 minutes for my order, I discovered that none of the items had white meat chicken as requested. I couldn't even identify the meat in the food. It was unacceptable, especially when my child found something in her taco that wasn't chicken. I spent around $30 on food that no one would eat. As a single mom living 30 minutes away from the nearest Moe's, I couldn't return the food. I have photos of the disappointing meat in the taco and all the untouched food that ended up in the trash. I would like a refund for my order. Feel free to keep the rewards I earned from this purchase because I won't be returning to Moe's.

On Monday, June 29th, we decided to get curbside takeout from the Moe's location in Camillus, NY. This was only the second time we had gotten takeout since the Covid-19 crisis began in March, as we recently started feeling more comfortable with it. We specifically chose Moe's because of their curbside service, as I am 8 months pregnant and we try to avoid going inside places whenever possible. We had no issues placing the order online, but upon arrival, we waited 25 minutes in the designated curbside spot, trying to call the provided number with no response. Even the customer service line was closed after 7pm, so my husband went inside the location to inquire about our order. The staff member mentioned their phone might be broken and directed us to our order without an apology. Despite understanding that unforeseen issues can arise, the lack of communication and service was disappointing, especially during these times when customers prefer contactless options. We have been loyal Moe's customers and hope this incident can be addressed so we can continue to enjoy their food in the future.

I recently visited the Mt. Pleasant SC location and encountered a situation where my order wasn't placed in a to-go bag and the employee at the drive-thru window was not wearing a mask, despite the recent mask mandate in the area. I reached out to the manager who seemed unaware of the situation. As a loyal customer of Moe's, I was disappointed by this experience and believe that steps should be taken to prevent this from happening again in the future. It is crucial for all businesses, especially corporate ones, to prioritize safety measures like wearing masks to help combat the spread of the virus effectively. I hope to be contacted for an explanation and reassurance that appropriate actions will be implemented going forward.

My partner and I recently visited the Moes Location on the Berlin Turnpike and were disappointed with the level of customer service, food quality, portion sizes, and overall atmosphere. We are frequent customers at Moes and typically spend a significant amount of money there. Upon arrival, we were not greeted warmly; instead, the two employees seemed unsure of who should assist us. The staff member at the counter turned away from us rather than welcoming us as we approached to place our order. The food display was poorly stocked, making it challenging to choose our items. I ordered a chicken bowl, but received a smaller portion due to the lack of ingredients. The staff member preparing the bowl lacked energy and good customer service skills, which led to my boyfriend and I deciding to leave without completing our order. We are very dissatisfied with our experience and hope for improvements in the future.

I experienced an issue with my recent order at the restaurant. When I got home, I realized my chicken quesadilla was missing as it was not placed in the bag. Despite trying to resolve the matter and not wanting to inconvenience my wife, who was waiting to eat, the missing item left us disappointed. When attempting to contact the restaurant for a refund, the call kept redirecting to the main menu, making it hard to resolve the situation. The cashier made mistakes during the order, including adding chips we did not want and mishandling the items. This experience has made me hesitant to return to the restaurant, especially considering I started ordering from there through a delivery service recently. I value accuracy in orders and wish for a smoother resolution process. Thank you for understanding the impact this has had on our meal experience.