I ordered some necklace clasps online for my mother Elinor Wormer on *********. The web...

GetHuman947833's customer service issue with MilesKimball.com from August 2018

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I ordered some necklace clasps online for my mother Elinor Wormer on *********. The website said the order did not go through due to technical issues. However, there are now not one, but TWO charges in the amount of $**.** for this appearing on her credit card pending statement and my mother has never received the merchandise (and it is now ********). There was no order * provided. My mother tried calling and the person (Cheryl) on the other end claimed there was no issue and also asked my mother her credit card number (which they should not do)!!!! My mother is ** so I am contacting you on her behalf.
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I need to return some items. The sheet that came with the order mentioned that i...I placed and order and it said free shopping but it charged me. ***-***-****
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Customer service issue
Reported by GetHuman947833
Aug 3rd, 2018 - 4 mons ago
I have an issue with MilesKimball.com too
Seen by 2 customers so far
Similar issue to 4 others
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GetHuman947833 started working on this issue
Aug 3rd 5:52pm
GetHuman947833 indicated the issue is not fixed yet.
Aug 3rd 5:53pm