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The issue in GetHuman720347's own words
Someone is using the online Microsoft account recovery function to reset my son's Microsoft account password. It's a Gmail account. They are able to do this even though I have only one recovery email address on the account, my Hotmail account, and the person doesn't have access to the recovery account. The person has been able to successfully reset the account password * times so far using * different email addresses as security info email accounts. Each time, I've been able to reset the password to something we know using my Hotmail account as the security info email address. The person who is resetting the account apparently has a YouTube video online telling people that he gives away free Sony PS* and Microsoft accounts. Please help.
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