Before contacting them, items GetHuman1647740 may need:
Name, MS Email address, Billing address, and User ID
The issue in GetHuman1647740's own words
I was trying to sign in on an XBox live *month card purchasedNov. *,**** and it shows already used and not valid for the time purchased ... I purchased a Xbox live *month card on Nov *,**** to extend my sons previous *.** one month card. The code was signed in but the account number will not show the validity of the card purchased. Please help to validate this code as the account appears to have been hacked.
My son had just played a $*.** one month card and was frustrated because he was unable to continue on the * month card.
We would like the code reactivated so he may resume play since it evidently was hacked after activation.
We have been a customer of XBox One since December ****.
I've tried calling Microsoft several times and am not able to get through to a CSR
I have an issue with Microsoft Office too
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