Need help with pulling out the crown to adjust time

GetHuman-jimmilov's customer service issue with Michael Kors from January 2019

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The issue in GetHuman-jimmilov's own words
Pull out the crown to adjust the time ... I purchased a Michael kors women's runway model number **** and I am unable to pull the crown out so that I may adjust the time. can someone tell me if there is an easy way to do this? Mine appears to be stuck.
Trying to find out if there's an easy way to do this mind appears to be stuck
I have an issue with Michael Kors too
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Michael Kors

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Customer service issue
Reported by GetHuman-jimmilov
Jan 15th, 2019 - 9 mons ago
I have an issue with Michael Kors too
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Seen by 2 customers so far
Similar issue to 598 others
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Timeline
GetHuman-jimmilov started working on this issue
Jan 15th 5:23am