Says order has not been processed but it chargered my account

GetHuman-tashllk's customer service issue with Metalmulisha.com from June 2018

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The issue in GetHuman-tashllk's own words
The problem: Says order has not been processed but it chargered my account
GetHuman-tashllk did not yet indicate what Metalmulisha.com should do to make this right.
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Metalmulisha.com

Customer service issue
Reported by GetHuman-tashllk
Jun 8th, 2018 - 4 mons ago
I have an issue with Metalmulisha.com too
Fixed
Seen by 5 customers so far
Similar issue to 655 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-tashllk started working on this issue
Jun 8th 12:48am
GetHuman-tashllk indicated the issue is not fixed yet.
Jun 11th 2:09am