My car was repaired two months ago. They said I needed a new battery and a new brain bo...

GetHuman-acelumpe's customer service issue with Mercedes Benz from November 2018

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The issue in GetHuman-acelumpe's own words
My car was repaired two months ago. They said I needed a new battery and a new brain box, because my fan was running in high gear. This cost about ****$. Now two weeks ago my car won't start. I waited *hrs for a Mercedes service tow truck and finally after sitting in the cold car I rented one. When the car reaches the dealership the repair man asked if I had replaced the key recently. I told him no. But you guys replaced the brain Box and battery. He replied saying he'd have to order another key because it's not getting a signal. *Now they're saying I have to pay ***$ for a new starter!!! I'm fully aware that this happens from dry starts which all is because the dealership should've replaced the key after the replacement of the battery and brain box!!!!
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Mercedes Benz

Customer service issue
Reported by GetHuman-acelumpe
Nov 28th, 2018 - 9 mons ago
I have an issue with Mercedes Benz too
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GetHuman-acelumpe started working on this issue
Nov 28th, 2018 10:53am