I went to menards * days ago and immediately asked for a store members help. I asked wh...

GetHuman6717675's customer service issue with Menard Inc. from October 2021

Help with my Menard Inc. issue
The issue in GetHuman6717675's own words
I went to menards * days ago and immediately asked for a store members help. I asked which kinds of locks would be good for my storage unit and asked about bolt cutters to get the current lock off. He showed me the best type of locks and recommended the cutters. When I saw how much the cutters where and, that I was going to obviously have a hard time using them,I immediately asked if it was a returnable item if I couldn't work them or didn't need them and, he promised I could with no problem. "They are absolutely returnable" he said. The problem is when I got home there was no receipt for the $*** in cash that I spent there! And my husband's best friend had already went and fixed the locks on my storage unit. He knew I would not be able to do it and since my husband unexpectedly passed in January he is the only one that I can call. Anyway, I really need the money back on these $** bolt cutters and the lock he recommended is not going to work at all because it's a incase lock and no way to attach it to that sort of latch so I need to return it also. Since my husband passed it is hard to live day yo day and things are very tight. I can't afford to just lose over a $*** on tools and locks that I won't ever use. I can't ever use. Please allow me to take them back without the receipt. The guy I asked in the store never said I had to have a reciept and I really do need the money for my son and I to survive. You can look in your computer and see I never have returned anything before. I am a loyal customer and not some criminal trying to steal from anyone. Please help!

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Menard Inc.

Customer service issue
Reported by GetHuman6717675
Oct 18th, 2021 - a year ago
Not resolved
Seen by 23 customers so far
Similar issue to 125 others
0 customers following this
Items needed
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GetHuman6717675 started working on this issue
Oct 18th, 2021 2:58am
GetHuman6717675 shared this issue with friends on Facebook
Oct 18th, 2021 2:59am

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