I returned products that your web site did not properly and correctly describe and rece...

GetHuman5322059's customer service issue with Menard Inc. from October 2020

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The issue in GetHuman5322059's own words
I returned products that your web site did not properly and correctly describe and received an 'official refund' from Menards totaling $****.**. Yet only $***.** was refunded to my credit card. And when I e-mailed back to customer service asking them how they got to that refunded number, they responded by saying Menards would not refund shipping charges nor processing fees.*I can agree to the processing fees not being refunded, but the shipping charges cannot be $***!!!! We're talking stove pipe and fittings here.*Order numbers on the refund were:***Order *: OAKD***** ***Order *: MCOM******** *Order Confirmation Number: ******** **I purchased *" double wall stove pipe, yet the description on your web site for Supervent* *" ID Black Class A Double Wall Thimble*Model Number: JSC*WT Menards* SKU: *******: **Part of the Class A Vent family, and approved for use in venting gas, type * oil, and wood burning stoves and appliances*Radiation shield included with spacers which helps maintain the mandatory *'' clearance to combustibles*Constructed with corrosion resistant stainless steel*For use with Supervent Insulated Chimney that has a *" inner diameter................******EVEN THOUGH YOUR DESCRIPTION SAYS IT FITS A *" DIA. SELKICK STOVE PIPE, IT DOES NOT FIT THE *" SELKICK I PURCHASED FROM YOUR SITE!*Michael McGinley****-***-****

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Menard Inc.

Customer service issue
Reported by GetHuman5322059
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 51 customers so far
Similar issue to 758 others
0 customers following this

Timeline

GetHuman5322059 started working on this issue
Oct 1st, 2020 5:57pm