Card was deactivated without any notification. I was at the store ready to purchase ma...

GetHuman3803213's customer service issue with Menard Inc. from October 2019

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The issue in GetHuman3803213's own words
Card was deactivated without any notification. I was at the store ready to purchase materials for a project this weekend and my card was declined with no help available to fix the problem. I lost the time sensitive job (customer cancelled it) thanks to not being able to purchase the supplies I needed. My only pay option was to put it on my card to pay it off when I got paid for the job! I could have tried to make things right had I known. This was a $*** loss of much needed income that I cannot get back due to the lack of communication from Menards!!!! FURIOUS!!!! I think compensation at some level is required.....I pay my bills on time to early, have been a LONG time customer and use you as my default go-to store.....maybe not any more. Menards is not the only hardware store in my area.

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Menard Inc.

Customer service issue
Reported by GetHuman3803213
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2294 others
0 customers following this

Timeline

GetHuman3803213 started working on this issue
Oct 21st, 2019 3:07pm
GetHuman3803213 indicated the issue is not fixed yet.
Oct 21st, 2019 7:26pm

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