Menard Inc. Customer Service Issues

Subject: Regarding Complaint on Bathroom Vanity Top by Superior Brands Corp. Dear Ms. Sosa, I want to express my gratitude for your email dated 8/28/[redacted] regarding my complaint about a bathroom vanity top from Superior Brands Corp. Unfortunately, I am disappointed to share that even after two months, I have not received any response from Superior Brands Corp. It is disheartening to see their lack of responsibility and disregard for their customers. I believe that considering the poor quality of their products and their treatment of consumers, it would be in the best interest of both customers and Menard to discontinue products made by this company. Thank you for your attention to this matter. Best regards, Wei Zhao

I slipped and fell at the Menards store in Fishers, Indiana back in late September/October [redacted]. After reporting my back injury, providing my details, and contacting the 1-[redacted] number given, I struggled to reach anyone for months. Recently, upon revisiting the store, they couldn't locate the initial report. The new report led to Menards' insurance being contacted, but they deny negligence due to the missing original report. Now, as I seek to avoid a trial, the adjuster is unresponsive to my calls.

I want to provide feedback on the customer service and product quality at the Kewanee, Illinois [redacted] store. Lately, I have noticed a decline in both. Items that are commonly available in other stores are often special order at Kewanee, which can be inconvenient. The customer service, particularly the checkout staff and management, seems to lack basic customer skills like greeting customers and solving issues. Their attitude can come across as rude or indifferent, which can deter customers. Additionally, the aisles at the Kewanee store are often poorly stocked, with items missing from shelves despite seeing stock in the aisles. I drive a long distance to shop at this store weekly, but due to these issues, I have started shopping elsewhere, like the Galesburg store, where I find a better shopping experience. Many customers in this town may share similar sentiments, even if they haven't voiced them directly. Thank you for considering this feedback.

This concerns the fraud department regarding a credit card issued by Menards/Capital One in my name. I have provided all necessary proof that I did not apply for the card or make purchases. Despite an arrest made in Belton, MO related to the card fraud, Menards/Capital One is not releasing my name from the card, citing they are waiting on more information. I am reaching out for assistance to expedite the process. I did not intend to do business with Menards/Capital One, and this has been a negative experience. I have never been to a Menards store, usually shopping at Lowes. Although I considered visiting the new stores in Springfield, I am now cautioning others based on my experience. Menards/Capital One mentions a 90-day response time, but I hope for a quicker resolution. Thank you for any assistance. - J. W.

I found a Bali® 84" - [redacted]" Heavy Duty Single Curtain Rod listed on the Menards website. Despite traveling to the Homewood store to purchase it on sale, I was informed by a Menards employee that Bali items are no longer available. Disappointed by the lack of helpfulness and customer service at the service desk, I ended up buying a different rod at a higher price. Although I am a loyal Menards customer, I prefer shopping at the Hammond store due to the better service there. My main concern is why the unavailable item is still listed online. I urge Menards to prioritize removing such items to provide the best customer service experience. I value credibility and online shopping convenience to make informed purchases. I believe all customers deserve excellent service and hope Menards will address this issue promptly. Thank you for your attention. Sincerely, J.T.

I bought some carpet online on August 10, [redacted], for over $3,[redacted]. I no longer need it and returned it to the store for a refund, but they only offered me store credit because it's been more than 90 days. However, the carpet wasn't available for pick up in-store until September 20, [redacted]. The manager explained that they could only provide store credit. I am not interested in store credit; I would like a refund. Please contact me via phone or email. - Maleka R., [redacted]

I recently attempted to return a gift item similar to what Menards sells. Lacking a receipt, I opted for in-store credit. A manager was called to scan the product, but there was delay. After waiting for 20 minutes, they still hadn't processed the return. When I inquired, they apologized and eventually gave me a receipt meant for inquiry. When I requested my item back, they refused and only offered the printed receipt. Despite emailing them about this issue four days ago, I have not received a response. I am disappointed in their customer service and feel like my item was taken unjustly. I am frustrated and no longer wish to support Menards. I would like either my item returned to me, cash, or in-store credit as compensation for the inconvenience they caused.

On October 27, [redacted], I placed an order for 7 pieces of 96" white c-channel plastic lattice (#[redacted]), 2 pieces of 8" white plastic H channel (a special order), and 2 pieces of 8" white plastic C channel (#Latcap-01). The estimated delivery date was November 7, but I have not yet received anything. As a businessman, I had promised my customer that I would finish the job before the weather changed, which is now jeopardizing my reputation and service to my customer. Despite checking with the Brookpark, OH store, they seem unaware of when the items will arrive. I am frustrated as I was initially told the delivery would take a week, at most, two. Why is there a delay? I require explanations and the materials I ordered promptly as refunding my money is not the solution. I urgently need these materials to fulfill my contract.

We purchased 52 trusses, but they were damaged in delivery. Despite getting replacements, we found mold on some of them. Dealing with the distributor and manufacturer has been challenging. The distributor doesn't take calls after noon, and the manufacturer's solution to the mold issue was to offer a cleaning solution. However, I have respiratory problems and can't clean them myself. The manufacturer mentioned going to the store for reimbursement on mold remediation costs. This whole situation is a nightmare. I need someone to inspect the trusses and advise on the next steps. Any help would be appreciated.

I ordered ** trusses for our new home, but upon delivery, several pieces were damaged. After much back-and-forth with the distributor and manufacturer, we received replacement trusses. However, during installation, we discovered mold on many of the trusses. Despite contacting the distributor, I could not reach them after **:** pm. I sent pictures to the distribution manager, who referred me to the truss manufacturer. The manufacturer offered to send new trusses or cleaning solution, but as someone with respiratory issues, cleaning is not feasible for me. They directed me to seek reimbursement at the store for mold remediation costs. I am at a loss and in need of assistance to assess the situation and determine the next steps regarding the trusses.

I am Rena S. My phone number is [redacted] and my email is [redacted]. We ordered trusses for our new home but they were damaged during delivery. After receiving replacement trusses, we discovered mold on some of them. Despite contacting the distributor and manufacturer, the issue remains unresolved. I have respiratory issues and cannot clean the moldy trusses myself. The manufacturer suggested sending cleaning solution or new trusses, but both options are not satisfactory. I am seeking assistance on how to handle this situation. Menard Inc. needs to address these issues promptly.

I had a concerning experience at the Cambridge Minnesota store regarding customer harassment and repeated accusations of theft. Recently, while shopping for paint with a friend, we were stopped by a large man upon leaving. He accused my friend of stealing deodorant, insisting she empty her pockets multiple times. Even after complying, he was still unsatisfied and continued to accuse her. Following us to the vehicle, he stood behind it, making us uneasy. This behavior is not isolated as I witnessed a similar incident a few weeks ago involving another customer. They were also wrongly accused of theft despite emptying their pockets. This type of treatment towards customers is unacceptable and should be addressed promptly to ensure a comfortable shopping experience for all patrons.

My wife and I visited the Menards store in Jeffersonville, IN to buy Heritage (Vintage Pine) vinyl flooring and 36' of doorway trim. We needed 30 boxes but they only had 27. We ordered 30 boxes and trim which was supposed to arrive in a week. Upon tracking our order, we discovered it had arrived at the store and was picked up by someone else. We live 50 miles away and went to the store to collect our purchase, but they had no record of it. Surprisingly, we found 30 boxes of the flooring in the depot, even though only 27 were in stock before. The manager seemed confused about our order and mentioned we should have called before coming. I suspect a mix-up occurred with our prepaid order. I expressed my concerns about the disorganized delivery process and missing product. I demand a resolution from Menards regarding this issue. Details of my order include Heritage (Vintage Pine) flooring - 30 boxes, and 36' of trim for $[redacted].27 purchased on 11/09/[redacted] from James A. at Menards.

I had to return a special order window due to missing parts, and the store manager, Cory Buckowing, insisted on charging me a 25% restocking fee. I waited two weeks for the window, but it was defective, so I had to go elsewhere for a custom-made one to pass my house inspection. When I returned the defective window, the manager handled the situation poorly, and I believe the restocking fee should be refunded to my Menards credit card. The staff at the return desk agreed that the manager mishandled the situation, and I find Cory Buckowing's behavior unacceptable. I am considering escalating this issue to the Better Business Bureau if necessary. Menards should ensure their managers are more customer-friendly and avoid similar experiences for other customers.

I'm intrigued! A friend gave me Amaryllis bulbs purchased at your Duluth, MN store, and I bought four myself this year. I noticed conflicting watering instructions on the packaging. The label on the soil expander disc says to use 3.5 cups of water, but the outer box instructs 2 cups. I followed the label and had some water overflow. Just wondering if others have encountered the same issue and what the correct amount of water should be for these bulbs. It's a minor discrepancy, but I thought it was worth mentioning.

I recently went to purchase replacement bulbs for my ceiling fan. The salesperson assisting me initially stated that the bulbs were on sale for $3.97. However, at the register, they rang up for almost $7.00. When I raised the issue, he mentioned there were only three at that price. Despite my agreement to purchase them, he removed the sale tag and the bulbs from the shelf. After requesting the store manager, I had to wait for over 30 minutes. During this time, the salesperson replaced the tag with different bulbs. The way I was treated left me feeling upset and undervalued. The store manager sided with the employee, stating that I must pay the price that rings up. Despite being a loyal customer who spends hundreds at Menards, this experience has led me to return the bulbs and choose not to support Menards. I prefer Home Depot for their superior customer service over a store that treats customers unfairly.

My parents bought a mattress at Menard's, but weren't satisfied with it. After returning it and purchasing another one within 30 days, the store promised to refund the original mattress once it was returned. However, despite assurances, the credit was never processed. My elderly parents, who trusted Menards to reimburse their credit card, were disappointed to find no refund on their statement. When we confronted a manager after 90 days, they only offered store credit as a solution. It's frustrating that Menard's failed to fulfill their obligation, leaving my parents nearly $[redacted] out of pocket due to their error.

My husband works for a roofing company that frequently purchases shingles from Menards in Illinois. Due to the volume of purchases, he often opts for store credit instead of keeping track of individual receipts. We are aware of Menards' policy that allows three returns without receipts within a 90-day period. Recently, when he tried to return some shingles without a receipt on Nov. 21, [redacted], around 7 pm, the staff refused the return and kept the merchandise comprising over 55 items. They provided him with a printed paper instructing him to produce a receipt, which is not possible since we paid in cash. We would like the items returned to us promptly since they could be used for another job. As my husband works out of town, it would be greatly appreciated if this issue could be resolved without his physical presence at the store. Your swift assistance in resolving this matter is highly sought after.

My name is Ben V. and I had a difficult experience at Menards in New Philadelphia, Ohio on November 22nd. While shopping, I unknowingly placed two shower knobs in my pocket after taking them out to compare with my own. At the register, I unintentionally forgot these items in my pocket and left without paying for them. Subsequently, the police were involved, and I now face a theft charge. I genuinely intended to pay for the shower knobs and did not realize they were in my pocket. I cooperated with the authorities and hope to address this misunderstanding with Menards.

Today at the Marion Ohio store, I had an unforgettable experience. While shopping, I impulsively purchased an outdoor grill and a pressure washer. Unable to carry them to the register with my cart full of items, a kind employee assisted me. After completing my shopping, including an electric snow shovel, a Pro X air fryer, and a metal detector, I waited 30 minutes to check out. When I mentioned the items put aside, they were not found. Despite locating the cart myself, the assistant manager insisted I go to the end of the line to complete the purchase, causing a long delay. The store manager also was unable to provide a solution. This treatment was disappointing, and I left without buying anything. I hope the store can enhance its system to better handle transactions and provide more helpful customer service.