On july ** I purchased Concord Gazebo ***-********-**** floor model. As is...

GetHuman-tdelamod's Store Feedback issue with Menard Inc. from August 2019

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The issue in GetHuman-tdelamod's own words
On july ** I purchased Concord Gazebo ***-********-**** floor model. As is $*, ***.** no mention parts would be missing. Delivered July**th My contractor was constructing Gazebo noticed that parts where missing ** m*-*.* Acorn Nuts ** M*x** Button socket Caps . I went back to the store day of delivery I noticed no netting I was informed by customer service rep who contacted manager and was told it was thrown out it was in the trash. I spoke with Hala in hardware department she said there was no netting when I mentioned I saw netting she said it was for another gazebo . Sat August * my contractor noticed other parts missing Part ** Roof plate border* (*) Part ** Roof plate border * (*) Plastic washer N* **. * missing also N* Netting hook . I went I called the store and spoke with Connie she said they would give me ** and ** ask for Susan when I arrived I was informed by Hala she couldn't open box without store managers permission Travis R (Manager) who also sold me the gazebo. I stood around ** to **min before Travis responded gave permission finally to open roof top box reluctantly however the part I needed wasn't in the box. I mentioned to Hala I didn't appreciate how I was being treated. She then started checking other stores close by, to see who had a gazebo in store. Bloomfield Hills Mi **** Telegraph RD. Had a gazebo Hala had me call and asked if they would be willing to let me get the parts I needed. Store Manager said no. In order for me to return gazebo I would've had to have my contractor to take the gazebo apart. Hala checked to see if parts could be ordered no. Why would I need a Gazebo if it's not serving the purpose I purchased it for . Im very very disappointed in your customer service and Managerial staff. Over the years I spent *,***s of dollars in your stores.As being a loyal. customer to be treated in the manner I was , gives me pause as to whether I will purchase anyting else or recommend family and friends to shop there. To resolve this issue I would like missing parts. Your cooperation in this matter would be greatly appreciated. (*) Netting (*.) Part ** Roor Plate Border * (*).** Roof Plate Border * (*). N* ** plastic washer (*). Netting Hooks **. Also I don't appreciate being told PARTS WHERE DELIVERED WITH DELIVERY !!! Billy Lee *** *******

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Menard Inc.

Store Feedback issue
Reported by GetHuman-tdelamod
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1830 others
0 customers following this

Timeline

GetHuman-tdelamod started working on this issue
Aug 5th, 2019 5:08pm

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