This occurred Friday **** at the Homer Glen store in suburban Chicago. I needed brown...
GetHuman-gregcara's Store Feedback issue with Menard Inc. from July 2019
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This occurred Friday **** at the Homer Glen store in suburban Chicago. I needed brown mulch. Went to the Homer Glen store website and found SKU ******* listed at $*.***bag thru ******* after **% rebate. Drove ** miles(each way) to store and was told that the product had not been available for months. They had no idea why it was still listed on the website, and would not offer a substitute. Seemed especially galling since I had * month earlier at the same store bought another brand of brown mulch on sale at essentially the same price, * bags for $**. Seemed unfair they would not substitute another brown mulch after I had wasted an hour and ** miles of driving to get the product shown on their website. They would not even offer a raincheck, as they thought the product was discontinued. I favor Menards for home improvement, but Lowes is much closer to me and they seem more interested in customer satisfaction. Is that the impression you intend?
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