Menard Inc. Customer Service Issues

I stopped at a store in West Lafayette, Indiana to buy work materials. I noticed a food truck named "Trap House Tacos" in the parking lot and planned to grab a taco after shopping. While parked near the back, the person in the food truck rudely mentioned my parking spot. Despite no clear markers, he claimed I was in spots he rented. This led to a heated argument and even threats of violence. The store manager acknowledged previous issues with the food truck operator. He mentioned discussing the matter internally but didn't provide any contact information. I'm left wondering if Menards rents parking spots for food trucks through corporate channels or if the store manager has a personal arrangement with this vendor. In case of a physical assault, would Menards bear any liability?

I placed an order for materials around a month ago. I received a confirmation text two weeks after ordering to pick up at the Bemidji store, but upon arrival, only part of my order was available. I decided to wait for the rest to arrive before going back. After receiving another confirmation that the remaining items had arrived, I sent my father-in-law to pick them up, but he only received 2 out of the 8 items. Following a conversation with the manager at the contractor desk, I was assured a callback regarding the missing materials, which never happened. On my third visit to the store, 4 weeks after the initial order, they had 5 out of 6 items on hand. The manager stated that the last item would be available in about 2 weeks. Each trip to the store took about 1.5 hours, and the staff seemed disorganized and unaware of the materials' whereabouts, despite living 45 minutes away.

On July 22, I purchased a floor model Concord Gazebo [redacted]/[redacted] for $1,[redacted].31. Upon delivery on July 25, my contractor noticed missing parts: 24 M6-1.0 Acorn Nuts, 24 M6x25 Button Socket Caps, and no netting. Customer service informed me the netting was thrown out. Subsequently, on August 2, my contractor identified additional missing parts: Part 16 Roof Plate Border 1, Part 17 Roof Plate Border 2, Plastic Washer N3, and Netting Hook N4. When I returned to the store, Hala mentioned the missing netting was for another gazebo. Despite being directed to get the missing parts by Susan, I faced delays due to requiring the store manager's permission, Travis R, who had sold me the gazebo. After efforts to secure parts from another store failed, I expressed disappointment in the treatment from Hala and the lack of resolution for the missing components necessary for the gazebo's functionality. I hope for prompt cooperation in providing the missing parts.

I have received one order and I'm waiting on two more to arrive. The items I am expecting are SKU [redacted] and [redacted] with confirmation number [redacted]0. I should receive these by tomorrow. I did not receive an email with the other order numbers. Email received on July 31, [redacted] at 3:13 PM from [redacted] regarding a shipped special order (ANTG19676) without the order number provided. The email suggests checking the shipment details on the given link. If assistance is needed, Menards Guest Service can be contacted.

I recently purchased 5 squares of siding for my house from the Sterling Illinois store. Upon inspection, I found that three pieces were the wrong lap. I contacted Lee at the store to address the issue. Several days later, while on a job for a customer, I had to deal with an order of 14 squares of siding that had over 30 pieces that were incorrect. This order was fulfilled by Menards and the siding was dirty, broken, warped, stained, dented, and dingy. Sorting through the siding cost me valuable time and caused delays in the job. I called Lee once again to explain the situation. When my customer returned the siding, Lee incorrectly told her that I had been rude on the phone. I believe Menards should improve their quality control, and I expect an apology for the inconvenience this has caused. This subpar order wasted time for two workers and needs to be addressed promptly.

I purchased materials from the Bemidji store a month ago. Despite receiving two confirmation texts for pick up, I have made three trips to the store, each lasting over 1.5 hours and 45 minutes away from my home. During my last visit, I was informed that one item wouldn't be available until 8/12. On 7/28, my father-in-law picked up 2 out of the 7 items on the order sheet. After contacting the manager at the contractor desk, I was promised a follow-up that never occurred. The lumberyard was disorganized with materials mixed together. I believe the store should improve its customer service. It's frustrating to have made four trips for materials that were supposed to be ready. I hope for a resolution to this inconvenience.

We are regular customers of Menards since the store opened in East Springfield, MO. We've spent thousands of dollars on various items. Today, we purchased a heavy-duty outdoor furniture set that was supposed to be loaded into our truck. Unfortunately, the employee did not assist my husband, who has severe neuropathy in both hands and is 70 years old. I spoke to the store manager, Brett, who said he would address the issue with the employee after reviewing the video footage. The manager did not offer any compensation for the poor service. When I inquired about possible counseling for the employee, the manager mentioned he couldn't share that information. We hope for a resolution to this incident as loyal customers.

I had an issue at the Menards on Fort Harrison in Terre Haute, Indiana. I presented my receipt and a faulty sump pump at the customer service desk. The staff couldn't locate the pump in the system, so they directed me to the plumbing department. They acknowledged it was a lifetime warranty pump but no longer stocked the exact model. They provided a similar replacement. When I returned to the customer service counter, the girl had difficulty printing a new receipt and called a passing manager, Bill. Unfortunately, Bill insisted I needed to purchase the replacement pump as it didn't state "lifetime warranty" on it. Despite my calm explanation, he was unyielding, causing a scene and eventually asking for security to escort me out. I peacefully left and bought a pump from Rural King. Bill's behavior was unacceptable and unprofessional, displaying a lack of customer service skills.

I recently had an unpleasant experience at the Manager of Montgomery I'll. [redacted] store. I had a rain check for 3-5 gallons of water sealant, and upon arrival, the paint representative kept the items aside for me. I had added them to my cart along with other yard supplies and items for a recently purchased Master Craft Door, replacing a damaged walnut custom steel door. Despite being ready to make the purchase, the store manager, Chris, informed me that I couldn't buy the sealant until the next day due to a discount. Despite my explanations, Chris refused to accommodate my request, causing me great inconvenience. As a loyal customer who has spent significant amounts at Menards over the years, I was disappointed by the lack of flexibility and understanding shown. As a result, I have decided to take my business to Home Depot for the time being.

I visited your store on Broad Street in Reynoldsburg, Ohio, to purchase a privacy fence post and some 2x3x8 boards. Upon arrival, I asked an employee for assistance, who directed me to the back fence. After driving around several times, I couldn't locate my items and found no staff in the yard. Eventually, two workers informed me that my items were in the large barn upstairs. Inside, I struggled to find help and had to carry the heavy post and boards upstairs myself, which was challenging due to my disability. This setup poses a safety risk for customers, especially those with disabilities, as it requires navigating stairs while carrying heavy items. I urge the store to address this issue promptly to prevent potential accidents. Thank you. - David M.

I ordered a 22-foot garage door on July 31st. Promised delivery in 14 days, so I hired a truck company. Upon arrival at the store, parts were scattered, several panels were damaged, and numerous pieces were missing. After a 2-hour search, some parts were still absent. They assured me an expedited delivery of missing parts within 4 days. However, it has been longer with no sign of them. Due to the delays and issues, my boss and the construction team devised an alternate solution, making the door unnecessary. My boss now wants a refund due to the damaged and incomplete delivery. I plan to return the parts I do have and request a refund for the purchase. My reference number is #[redacted]9.

Dear Kiomary Figueroa Andino, I purchased a Westinghouse Electric Heater from your store, but it was damaged. When I went back to the store, they advised me to contact Westinghouse. After speaking with them, they instructed me to return the heater to your store for a refund to purchase another one. Unfortunately, I have misplaced the receipt. I would appreciate any assistance you can provide. The Serial Number is 030818SA300519. Thank you for your attention to this matter.

After returning a defective item to Menards and not receiving the rebate check yet, I was hoping to get a full refund including the rebate amount. However, without my consent, I was refunded the money minus the rebate. When I inquired with various associates, including an associate/manager named Rory, he mentioned that since I did not buy the item at his specific store, he would not cover the rebate for another location of the company. He suggested I should have returned it to the original store. When I asked if there was someone else I could speak to, he directed me to a guest services number. This interaction made me feel discriminated against for not living in the local area, considering that he implied he could have absorbed the rebate if I had purchased from his store. As of now, I have not received the rebate check, and I am also losing out on the $4.25 due to the tax difference.

I want to share a positive experience with the manager at the Des Moines S.E. 14th St. store. Kevin was incredibly helpful in locating a door for a pole shed that was missing from my order. Even though initially the door couldn't be found, Kevin took the time to search for it and successfully located it, preventing the need to reorder and delaying the shed's completion. I truly appreciate Kevin's assistance and wanted to give him the recognition he deserves. This is not the first time he has gone above and beyond to help us out. Thank you, Kevin, for your exceptional customer service. I hope this message reaches the appropriate department. - Bryan H.

I recently bought the Power Rinse Cartridge Cleaner manufactured by Qualco Inc. The issue is with the spray head not tightening properly onto the bottle. It's incredibly difficult to secure, making it a potential hazard for children. I've had instances where the product leaked in my car because of this flaw. Nowadays, there are many safety features like child-proof caps available, so it's surprising that a company would overlook this aspect of the packaging. I even noticed leaks on the Menards shelves due to this problem. While the product itself is great, the container poses a safety risk. I had a half bottle leak in my car trunk, prompting me to share this feedback, especially concerning child safety.

I am experiencing a frustrating situation with UPS. My package, which was supposed to be delivered yesterday, is currently lost in Illinois even though it was originally shipped from Wisconsin to me in Minnesota. I have already paid for the item in full, but unfortunately, I no longer have the card information to process a refund as I have closed the account. I have tried contacting UPS multiple times today, but their customer service has been unhelpful, with no follow-ups or solutions provided. It seems like they will take at least 24 hours to locate the package before returning it to the shipper. In the meantime, I have not received any response from Menards. I am extremely disappointed in the lack of assistance and communication from both UPS and Menards. I have already sourced the product elsewhere and would appreciate a refund for the lost package.

Hello, I’m Shannon Mendez, and I wanted to reach out to share that we have a new store opening in the Kansas City, Kansas area. Our local 14U girls' softball team, KC Legends, is seeking sponsorship. Our team represents the Legends Kansas City, Kansas area, where all our players reside. By sponsoring our team, your store name could be featured on the girls' uniforms and team banner, providing exposure for your new location. Supporting us would also allow your business to be promoted as we participate in local tournaments across the metro area and aim to compete in out-of-state competitions. If you are interested in supporting our girls, please contact me at [redacted] or email me at [redacted] Thank you.

On August 5, [redacted], I experienced a disappointing situation where I was not given an $[redacted] rebate when purchasing countertops and cupboards from Menards. It left me feeling frustrated and vowed not to shop there again. Fast forward two years and I decided to give them another chance. On August 15, [redacted], I bought a refrigerator for $[redacted] with delivery. The next day, the delivered refrigerator had a defective freezer door that wouldn't stay on. When the manager offered to fix it, I declined and requested a new refrigerator instead. The replacement refrigerator delivered on August 21 had a caved-in side. After multiple unreturned calls, I finally spoke with the manager, Gadge, who apologized. However, the continuous delays, excuses, and lack of responsibility for their faulty products left me extremely frustrated. I asked for a full refund and decided to take my business elsewhere due to the poor treatment I received from Menards. Disappointed in their customer service and lack of accountability. - Tena Knapp

I recently purchased a few items and submitted a rebate for $4.53 with a reference number of [redacted]. I wonder how many rebates are never sent in; personally, I dislike the process so much that I passed my receipt and form to someone else. Perhaps if the rebate process were simpler, like allowing customers to just take a photo of their receipt and email it in, the company might risk losing money. Another idea could be to distribute envelopes at the customer service desk or even sell envelopes with stamps to facilitate the rebate submission. Alternatively, why not streamline the process by having customers fill out rebate forms at the store counter, get them scanned and stamped for confirmation, and then use this information for targeted marketing efforts? While there may be losses from unreturned rebates, implementing a more efficient response mechanism in marketing could potentially attract many new customers.

My recent visit to the Menards in Kokomo, Indiana, left me quite frustrated with the level of customer service. While inquiring about a pet door in an entry door with a new Doors and Windows associate who mentioned he was inexperienced, we were met with an unhelpful attitude and directed to a floor manager who was equally dismissive. Despite the special order nature of the item we were seeking, the lack of assistance was disheartening. Additionally, when inquiring about a Bostitch compressor and nailers with another associate, we were told they were sold out without any further attempt to assist us. The overall lack of willingness to help customers and the rude responses were very disappointing. I believe some corrective action and additional training for associates on customer service etiquette is necessary to improve the overall shopping experience for all customers. Thank you. - S. Lawler