I ordered some siding online to skip the nightmare that is your store in Sioux City Iow...

GetHuman1370058's customer service issue with Menard Inc. from October 2018

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The issue in GetHuman1370058's own words
I ordered some siding online to skip the nightmare that is your store in Sioux City Iowa. Instead I was welcomed with a much larger headache. My siding was supposed to arrive on the Oct **th. It showed up on the **th. I got some lip from the guy in the back. I was already pissed off so that didnt help. Finally a girl that needs a raise was very helpful. Her name is Tiffany. *She went and found my order and then we noticed * pieces were damaged. She reimbursed me for those and also the packaging charge. When I got to the jobsite and opened the packaging all the way, ** more pieces were damaged. I called and complained about it. They told me they would reimburse me for those also. So I proceeded to unload my trailer. Then someone called me and told me that I had to return the pieces to get reimbursed. So I have to waste my time and money to fix what your company did. The homeowner and myself have vowed never to shop at your store again if this is not resolved. *I am not asking for much but if this was your house, how would you feel? I think it is more than fair to issue a refund for the product. ** out of ** pieces were damaged. Shouldn't happen when paying extra for a packaging charge.*NO other company charges for this.*Thanks
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Menard Inc.

Customer service issue
Reported by GetHuman1370058
Oct 18th, 2018 - a mon ago
I have an issue with Menard Inc. too
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Seen by 7 customers so far
Similar issue to 152 others
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Timeline
GetHuman1370058 started working on this issue
Oct 18th 4:13pm