I work for a provider office and we have a client that has an Aetna Medicare Supplement...

GetHuman-ltanberg's customer service issue with Medicare from September 2018

Help with my Medicare issue
The issue in GetHuman-ltanberg's own words
I work for a provider office and we have a client that has an Aetna Medicare Supplement plan that says bills are submitted directly to Medicare and they send them directly to Aetna but our billing shows the clients owes for co-insurance and it doesn't appear to be going to Aetna. We are not able to put in Aetna to get billing because they have no payor ID and they say do not send paper bills. So what are we supposed to do?
GetHuman-ltanberg did not yet indicate what Medicare should do to make this right.
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Medicare

Customer service issue
Reported by GetHuman-ltanberg
Sep 4th, 2018 - 5 mons ago
I have an issue with Medicare too
Fixed
Seen by 8 customers so far
Similar issue to 563 others
0 customers following this
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Timeline
GetHuman-ltanberg started working on this issue
Sep 4th, 2018 10:01pm
GetHuman-ltanberg indicated the issue is not fixed yet.
Sep 11th, 2018 7:02pm
GetHuman-ltanberg indicated the issue is not fixed yet.
Sep 11th, 2018 7:03pm
GetHuman-ltanberg indicated the issue is not fixed yet.
Sep 11th, 2018 7:03pm
GetHuman-ltanberg indicated the issue is not fixed yet.
Sep 11th, 2018 7:05pm