New customer, technician installed wifi today. He had some issues connecting to my new...

GetHuman-aggyptak's customer service issue with MediaCom Communications Corp. from December 2018

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The issue in GetHuman-aggyptak's own words
New customer, technician installed wifi today. He had some issues connecting to my new network on his phone, but when I checked my devices, they were connected. He explained that happens sometimes. I thanked him, and he left. Few hours later, I tried connecting to my Wi-Fi, but the network wasn't available on any device. Instead of contacting support, I looked for advice on Google and decided to reset my router, which obviously didnt help. *Please help. Also, all the lights on the modem are kit green instead of the "wifi' and "Ethernet" lights.
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MediaCom Communications Corp.

Customer service issue
Reported by GetHuman-aggyptak
Dec 4th, 2018 - 2 mons ago
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GetHuman-aggyptak started working on this issue
Dec 4th, 2018 4:21am