McDonald's Customer FAQ

We're sorry to hear about your situation. We recommend contacting the McDonald's location directly to explain the situation and arrange for the return of your card. They should be able to locate it if it was left there. If that doesn't resolve the issue or you can't get in touch with the specific location, you should call your bank immediately and report the card as missing to prevent any potential unauthorized charges.

We're sorry to hear you've had an issue with your McDonald's app order. For any issues tied to orders placed through the McDonald's app, we recommend reaching out directly to the restaurant where your order was placed. They will be able to assist you in resolving the issue. If the problem cannot be resolved at the restaurant level, our customer service team will be there to assist. Please have your order details handy to help them address the issue quickly and effectively. However, keep in mind that rectifying issues could take some time. We appreciate your patience.

We apologize for the inconvenience caused. Please return to the McDonald's restaurant where you placed your order or you had your food delivered from. Explain the issue to the staff and they will correct your order. You may also keep the receipt because it is proof of your purchase and will assist the restaurant staff in verifying your claim. They should resolve your problem and ensure you get the correct order.

We apologize for the inconvenience you're experiencing with your mobile order. Errors can sometimes occur with electronic transactions. We kindly suggest that you contact your banking provider or credit card company regarding this issue, as they may be able to quickly correct the error for you. If the double charge persists, your next step should be to reach out to the McDonald's restaurant where you placed the order, provide them with the details, and they will help you resolve this issue.