Dear Sir*Madam,**By default, the automatic renewal of my subscription was enabled in my...

GetHuman3987873's customer service issue with McAfee from November 2019

Help with my McAfee issue
The issue in GetHuman3987873's own words
Dear Sir*Madam,**By default, the automatic renewal of my subscription was enabled in my McAfee-account. As with most of my installed software I was expecting this to be manual and be informed in time regarding the renewal of my subscription. To my disappointment your policy seems to be quite peculiar and today I received an email informing me that you have decided to withdraw money from my account without noticing me in advance. I have cancelled the automatic subscription from my McAfee-account and I strictly request that you will not proceed with charging me as I am not willing to be part of McAfee's protection anymore. If the transaction cannot be cancelled at this stage I am expecting a full refund.**I look forward to your confirmation that my request is respected accordingly. **Sincerely,**Ioannis Karagiannis

GetHuman3987873 did not yet indicate what McAfee should do to make this right.

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McAfee

Customer service issue
Reported by GetHuman3987873
Nov 24th, 2019 - a year ago
Fixed
Seen by 7 customers so far
Similar issue to 344 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address

Timeline

GetHuman3987873 started working on this issue
Nov 24th, 2019 4:26pm
GetHuman3987873 confirmed the issue is fixed. Hooray!
Nov 27th, 2019 8:59pm
GetHuman3987873 confirmed the issue is fixed. Hooray!
Nov 27th, 2019 8:59pm
GetHuman3987873 confirmed the issue is fixed. Hooray!
Nov 29th, 2019 10:24pm