I Purchased the Maui Jim backswing from my eye care doctor in sutter creek California...

GetHuman855673's customer service issue with Maui Jim from July 2018

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The issue in GetHuman855673's own words
I Purchased the Maui Jim backswing from my eye care doctor in sutter creek California, I have owned several pair of Maui Jim‘s starting in ****. These glasses that I purchased have given me nothing but headache. The frames will not stay aligned, the lenses pop out, and seems every time I wear them for more than a week I have to return back to my Eye care professional to have either the lenses readjusted or the frames adjusted. My eye care professional have return these glasses twice for repairs to Maui Jim. Once again my glasses are out of alignment. I”m DONE!!!!!! They get adjusted* fixed and then I’m back to the same spot I am now. I’ve only owned theses glasses for approximately six months, sent back to Maui Jim (TWICE) loss of use for a month and then making trips back-and-forth to my eye doctor I believe I’ve been more than patient, Once again I have owned and used Maui Jim sunglasses since **** when I became a police officer in this state. I continue to use your product although This pair dose not reflect your standard of sunglasses* you have me as a lifetime customer. I would just like to exchange these glasses with A pair of equal vaule $***. **. Thanks for your help in this matter and the great customer service that I’ve always received from your company. Stan Rice

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Maui Jim

Customer service issue
Reported by GetHuman855673
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 15 customers so far
Similar issue to 6 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman855673 started working on this issue
Jul 6th, 2018 6:37pm
GetHuman855673 indicated the issue is not fixed yet.
Jul 6th, 2018 7:55pm
GetHuman855673 indicated the issue is not fixed yet.
Jul 10th, 2018 3:25am