About a month ago our mastercard was compromised and was cancelled after the bank calle...

GetHuman4817374's Fraud issue with MasterCard from May 2020

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The issue in GetHuman4817374's own words
About a month ago our mastercard was compromised and was cancelled after the bank called to see if we had authorized some purchases, which we hadn't. They assured us that we would receive a new card in a few days. We received a letter from the Synchrony Bank Fraud Investigation Unit dated April ** with a form to fill out and sent it back. A few days after that we got a form in the mail telling us how to set up a PIN etc. with our new card, but we never received the card. We have tried many times to get this resolved online, but have given up. We need that new card, please

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MasterCard

Fraud issue
Reported by GetHuman4817374
May 13th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 453 others
0 customers following this

Timeline

GetHuman4817374 started working on this issue
May 13th, 2020 3:47pm