I am a capital one MasterCard account holder. On June **, **** I was charged...

GetHuman-jlucianv's Dispute a Charge issue with MasterCard from August 2019

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The issue in GetHuman-jlucianv's own words
I am a capital one MasterCard account holder. On June **, **** I was charged $****.** by an Apple Store in freehold Nj. I filed a fraud case with Capital One, case number **************. After investigating the charge, Capital One has claimed that I will not be reimbursed for the fraudulent charge because my chip was used in the transaction. I informed Capital One that my MasterCard was in my wallet, in my pocket, and thus could not have been used in the transaction. *They informed me that MasterCard insists the chip was used, and that it is impossible to duplicate. *I would like to get verification that the chip was in fact used, and that the recent cyber attack on Capital One did not compromise my data, and the unique data on my chip.

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MasterCard

Dispute a Charge issue
Reported by GetHuman-jlucianv
Aug 18th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 961 others
0 customers following this

Timeline

GetHuman-jlucianv started working on this issue
Aug 18th, 2019 1:07pm

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