we recently paid you $***.** and I realized this morning that you levied our bank accou...

GetHuman624096's customer service issue with Massachusetts Department of Revenue (DOR) from April 2018

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The issue in GetHuman624096's own words
we recently paid you $***.** and I realized this morning that you levied our bank account and we were also charged $*** for processing? I had called you in March to confirm the amount due and sent you a check right away. Not sure why we got levied? You should have been paid in full. As a result of this our mortgage didn't go through.
Please give me a call. I was hoping for a credit back to our bank account today, as I have the check for $*** paid and mailed to you on *******, then processed on ******* through another account.
I have an issue with Massachusetts Department of Revenue (DOR) too
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Massachusetts Department of Revenue (DOR)

payments
Customer service issue
Reported by GetHuman624096
Apr 24th, 2018 - a yr ago
I have an issue with Massachusetts Department of Revenue (DOR) too
Not resolved
Seen by 3 customers so far
Similar issue to 706 others
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Timeline
GetHuman624096 started working on this issue
Apr 24th, 2018 11:26am