Despite repeated attempts to contact you and resolve my issue, I have been unable to f...

GetHuman-ecozzin's Cancel Account issue with Malwarebytes from March 2021

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The issue in GetHuman-ecozzin's own words
Despite repeated attempts to contact you and resolve my issue, I have been unable to find out the number and type of malwarebytes accounts I am currently subscribed to in addition to Malwarebytes Premium and privacy , and the devices and services provided by each of these accounts. *I believe I also have a Malwarebytes android account which may duplicate some of the coverage in the premium account. To further complicate matters, my attempts to utilize two of the license keys I have have been unsuccessful as well. Today, upon receiving a notice about upcoming renewal for the expensive Malwarebytes premium AND PRIVACY product, I am seriously considering nonrenewal due to the lack of user friendly customer service, including the inability to reach a representative by phone to answer a simple account related,not technical question. The counter intuitive help offered on your website further infuriates your clients including those, like myself, a tech savvy former president of a technical college. Hopefully this last attempt at customer service at Malwarebytes will be fruitful. My premium account should be connected to *****@***.com. It is possible that another account might to connected with an alternate email *****@***.com

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Malwarebytes

Cancel Account issue
Reported by GetHuman-ecozzin
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1127 others
0 customers following this

Timeline

GetHuman-ecozzin started working on this issue
Mar 23rd 2:02am

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