Despite repeated attempts to contact you and resolve my issue, I have been unable to f...
GetHuman-ecozzin's Cancel Account issue with Malwarebytes from March 2021
Help with my Malwarebytes issue
First: share to improve GetHuman-ecozzin's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ecozzin may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-ecozzin's own words
Despite repeated attempts to contact you and resolve my issue, I have been unable to find out the number and type of malwarebytes accounts I am currently subscribed to in addition to Malwarebytes Premium and privacy , and the devices and services provided by each of these accounts. *I believe I also have a Malwarebytes android account which may duplicate some of the coverage in the premium account. To further complicate matters, my attempts to utilize two of the license keys I have have been unsuccessful as well. Today, upon receiving a notice about upcoming renewal for the expensive Malwarebytes premium AND PRIVACY product, I am seriously considering nonrenewal due to the lack of user friendly customer service, including the inability to reach a representative by phone to answer a simple account related,not technical question. The counter intuitive help offered on your website further infuriates your clients including those, like myself, a tech savvy former president of a technical college. Hopefully this last attempt at customer service at Malwarebytes will be fruitful. My premium account should be connected to *****@***.com. It is possible that another account might to connected with an alternate email *****@***.com
GetHuman-ecozzin did not yet indicate what Malwarebytes should do to make this right.
I have an issue with Malwarebytes too
How GetHuman-ecozzin fixed the problem
We are waiting for GetHuman-ecozzin to fix the problem and share the solution with the rest of us customers.
Please help with my Malwarebytes issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Malwarebytes customer problems.