Malwarebytes Customer Service Issues

I was charged an auto-renewal fee, but I no longer have my own computer and live with my son due to illness, using his instead. Please refund the $43.47 charge promptly. I can't recall my account information, but I trust you can locate it as you did to charge my checking account. Thank you in advance for your assistance. Kathleen P. Bellingham, WA

I would like to request the cancellation of my Malwarebytes account. I have been unsuccessful in attempting to cancel it online. I am concerned about the automatic renewal and want to make sure this does not occur. This is the first time I am reaching out since setting up the account. The details I have are: CBND9-PQ4QT-2NXFX-J342Y, Name: William H., Email: [redacted] I am considering informing my credit card company to prevent any automatic renewals. Please cancel my account and confirm. The account was created on 8/28/[redacted], and I had paid $[redacted].98 for the service. I appreciate your prompt assistance in resolving this matter.

I accidentally purchased both the premium and privacy software on July 10th when I only wanted the premium. I've used the premium for years without issues, but the privacy software is causing problems. It disrupts my internet connection - showing no internet when on, and internet works when I switch it off. Also, the privacy setting turns off by itself frequently. Since the issues are escalating, I would like to request a refund for the privacy software and retain the premium. Thank you.

Last year, I purchased Malwarebytes Privacy and encountered issues with it. When it was time for renewal in July, the process was too troublesome. I ended up purchasing both the Premium, which I have been using for a while, and the Privacy. Unfortunately, the Privacy product causes me to lose internet connection. Once I turn off Privacy, the internet works fine, but I also face issues with Privacy turning off on its own. I wanted to continue using the Premium feature without Privacy. I attempted to access the cancellation section but was unable to do so successfully.

**August 16, [redacted]** Hello Malwarebytes, I am experiencing two issues that need your attention: First, my Malwarebytes account was unexpectedly deleted, and I would appreciate it if you could reinstate it. My automatic renewal is imminent, but I request you hold off until these problems are resolved: 1. On August 10, [redacted], I attempted to add Privacy VPN to my anti-malware protection. 2. I opted to pay with PayPal, a deviation from my usual credit card method for the past two years. 3. Upon noticing a 37-cent fee on PayPal, I hesitated, assuming it was an error, before realizing it was a prorated amount, leading me to proceed with the payment. 4. After the transaction, my account vanished, prompting me to reattempt setting it up, only to be blocked due to my email addresses being "already registered." Secondly, there is a device discrepancy between my account and the Payments page: 1. My account correctly lists 4 protected devices, but the Payments page erroneously claims 6 devices are protected. 2. Despite paying for a 6th device in April [redacted] for a new laptop, I only had 2 PCs protected at the time but agreed to the additional device. In summary, I kindly request: 1. Delay the account renewal 2. Restore my account 3. Amend the device count on the Payments page from 6 to 5. Your prompt attention to these matters would be greatly appreciated. Thank you, Wayne J. Email: [redacted] Phone: [redacted]

I received a suspicious email from MalwareBytes today. I contacted the number listed in the email and informed the representative that I had not signed up for their service and asked not to be charged. Despite never sharing my account information for this service, I was threatened and insulted with racist language. I contacted my bank, and they directed me to reach out to malwarebytes.com. I am unsure how my account could be charged as I have not provided my bank details to anyone. I do not have an account with MalwareBytes and do not wish to be charged. I tried to locate a phone number on your website but couldn't find one. If I had an account, would I be able to log in? Please respond promptly. Thank you.

I'm looking to cancel my subscription and request a full refund in line with your 60-day refund policy. Unfortunately, I've been unable to set up my online account despite multiple attempts following the emailed instructions. I'm finding the online support to be lacking. I regret choosing your service over AVG, which I've used for free for years. I've spent two days trying to set up my account, encountering issues with the password prompt and the "FINISH" button on the window. Although the software appears to be functioning, I can't access my online account to make any personal selections. I am using the latest version of Firefox but also attempted on a different browser without success. I purchased Malwarebytes Essentials on sale for $55.99 for 3 devices, hoping for a smoother experience.

I am experiencing issues with the app only partially improving the system's operability on Windows 10. Despite selecting rootkit removal, scans indicate a clean system when all protection options are used. However, I am well-versed in computer technology and currently studying cybersecurity. My system remains infected with rootkit backdoors, encryption, partition, and registry manipulation despite the scan results. The malware seems to be cross-platform. Kindly contact me. I would appreciate respectful assistance. Thank you, Chris.

Both of my computers are not activating. Additionally, when attempting to add another computer for malware protection, I unintentionally purchased a VPN browser guard. This was not my intention; I only wanted virus protection for my Windows 10 devices through my home wifi system. I am struggling to resolve these issues, and the chat support has not been helpful. I have opened several tickets over the past weeks without a satisfactory outcome. If I do not receive a proper response, I will leave negative reviews. This experience with Malwarebytes has left me extremely frustrated. I am eagerly awaiting a response to decide how to proceed. I wish there was better customer service available, including the option to speak with a real person. Could you provide me with a phone number for direct contact? I also request a refund for the accidental purchase I made.

I no longer use the Malwarebytes app, but my account was automatically charged $39.99 in August [redacted] for the year. Despite this charge, I never activated Malwarebytes because I wasn't using it. On August 20, I received an email reminding me to activate it. I also got a recent notice saying my card would be charged another $39.99 at the end of the month automatically. Please deactivate my account. If I decide to use Malwarebytes in the future, I will sign up again. Thank you. - Janet West - [redacted]

I have been attempting to cancel my subscription by turning off auto-renewal for two days. Whenever I try the termination process, I keep receiving an error message saying, “Something went wrong, please try again later.” My name is Barry Conacher, and my license key is CB2XP-R3YP2-TM497-44E86. My reference number is [redacted]33, and my renewal date is October 31, [redacted]. Currently, you are deducting auto-renewal payments from my credit card ending in [redacted]. It should not be a requirement for a customer to state a reason for canceling a subscription. Despite that, I selected a reason from the options provided, although it doesn't truly reflect my motivation for ending my membership. I am discontinuing your service because I believe Malwarebytes displays bias in its assessment of threats. This viewpoint is based on my personal experiences and feedback from other customers. If my auto-renewal isn't stopped within the next 24 hours without confirmation, I plan to share my frustrating termination process online and elaborate on what I perceive as biased threat assessment by Malwarebytes. Dissatisfied, Barry Conacher.

I have recently received suspicious phishing emails claiming to be from "Malwarebytes." My subscription for one device is due for renewal soon, and I usually pay around $30. However, today's messages stated that my renewal fee would be $[redacted] for 5 devices, clearly a scam. I attempted to report these emails through your system but found it unhelpful and frustrating. I believe it is important for your company to address these fraudulent activities and would like to know if there is an email address where I can forward such phishing attempts for your attention. If you have an email for this purpose, please provide it so I can forward the messages for further action. If there is no such email, please let me know to manage future phishing emails accordingly.

I'm experiencing multiple issues with my recent one-year subscription purchase. When attempting to create an account with my activation key, I receive conflicting messages that state I both have and do not have an account. Furthermore, I encountered pricing discrepancies in emails that indicate I need to confirm my order at a different price. 1. Assistance is needed to access my account. 2. Guidance is required to activate my account properly. 3. Clarification on the system's confusion causing me to loop. 4. Requesting the correction of the price to $39.99 as displayed in my cart. Activation Key: CB9NZ-MBBGM-TX84M-YGX7G Order Reference Number: [redacted]08 Contact: Mark Z. Email: [redacted] Phone: [redacted]

I am having trouble opening Malwarebytes from my desktop. I purchased an 18-month subscription for 2 devices through Amazon on 12/31/[redacted]. The new activation key is CBWCW-28BW7-XCH69-KQQN7, and the Amazon order number is Order #D01-[redacted]-[redacted]. I believed my daughter activated the new key for me, but I cannot open Malwarebytes to confirm. Can someone please provide guidance on how to proceed? Thank you.

Dear Sirs, I no longer wish to continue my subscription with Malwarebytes. Please acknowledge the cancellation of all Malwarebytes programs immediately. I had a negative experience with the debt collector representing Malwarebytes in Holland last year. It has been challenging for a German speaker like me to cancel the programs. I find it confusing to have multiple Malwarebytes programs for varying amounts in Swiss Francs for my iMac, MacBook Pro, and iPad. The lack of support in German has made it impossible for me to cancel my subscription. The communication I received from "[redacted]" only added to my frustration. I hope to receive a confirmation of the cancellation of all Malwarebytes programs, preferably in German. Your assistance in resolving this matter would be greatly appreciated. Sincerely, lic. phil. Peter A. Fuhrimann

I am requesting a refund of $39.99 charged to my MasterCard around November 21, [redacted], for your annual service. As a senior citizen with limited computer skills, I have been unable to download the purchase. I am unfamiliar with IOS, which I have heard is related to cell phones, but I don't use any devices with my phone. Feeling frustrated and disappointed that I couldn't complete what I thought would be a simple task, I have an Activation Key that remains unused, which I can provide if necessary. I plan on trying your product again in the future with a new computer. Please process the refund to my account to avoid needing to contact my card company to cancel. I selected your product based on good recommendations and hope to have a better experience in the future.

First, I bought a program in-store, then was prompted to pay $40 for a premium upgrade, which I didn't realize I already had. Now, I got an email requesting payment information update, but I shouldn't owe anything. Secondly, out of nowhere, my computer got a trojan virus while using your program for protection. I bought Nortins and might want a refund. Could you address and resolve these concerns, please?

I am receiving daily pop-up notifications from Malwarebytes stating that my account is inactive, despite my attempt to cancel it in November. I have been informed by my bank that a payment was made to Malwarebytes on 11/1/21, which is confusing as I had already canceled the account. I am currently seeing a message on my screen indicating that my computer is vulnerable. I would like to formally request the cancellation of my account and kindly ask for written confirmation via email today. Thank you. Mrs. R. Foster

Good evening, I would like to request the deletion of two accounts and their subscriptions. The first account, associated with the email address "[redacted]" and Activation Key CBH48-PYWJP-PTT86-R2XX9, is inaccessible as I deleted the email address two years ago. Kindly cease all payments, cancel the subscription, and delete the account, as I am unable to do so without access to the email. The second account under the email "[redacted]" with Activation Key CBJDC-ZTKZR-RK374-DXCSE is experiencing issues with account management on the website. Please halt all payments, cancel the subscription, and delete this account too. Additionally, I am revoking my direct debit mandate. I appreciate your assistance with both matters. For further details, please reach out to me via email. Thank you for your prompt attention. Kind regards, Anja Borchers

In January, I spoke with a man with a dog barking in the background and asked him to cancel my new subscription and refund my payment. Unfortunately, I have not received the refund yet. I have been charged for auto renewal even though I no longer have an account and did not authorize it. I would like a refund for both years promptly. I have tried to resolve this online, but the verification code is not working, and there is no option to speak with a representative. I am frustrated with the lack of communication. Please resolve this issue immediately.