I need to give you a new credit card number. I lost my other card. *phone number...

GetHuman5785174's Upgrade Account issue with Malwarebytes from February 2021

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The issue in GetHuman5785174's own words
I need to give you a new credit card number. I lost my other card. *phone number ***-***-******Your Malwarebytes Premium ... order, Reference * *********, is set to automatically renew itself on **********, for **.** USD using the credit card ending in **** we have on file for you.

GetHuman5785174 did not yet indicate what Malwarebytes should do to make this right.

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Malwarebytes

Upgrade Account issue
Reported by GetHuman5785174
Feb 25th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 1167 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman5785174 started working on this issue
Feb 25th 8:39pm
GetHuman5785174 indicated the issue is not fixed yet.
Feb 26th 2:54am
GetHuman5785174 indicated the issue is not fixed yet.
Feb 28th 3:52am
GetHuman5785174 indicated the issue is not fixed yet.
Feb 28th 7:04pm
GetHuman5785174 shared this issue with others over email
Feb 28th 7:04pm

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