please see thread below for problem. I don't know why people dont answer emails there...

GetHuman5310596's Account Access issue with Malwarebytes from September 2020

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The issue in GetHuman5310596's own words
please see thread below for problem. I don't know why people dont answer emails there. **Hello**I finally got into my account. However, the software is rejecting the license key—see screenshot. Can someone please help. My last email was not even responded to and I cannot find a support number to call. I have paid for this and I need to get my computer protected. **David G. Bayliss*** Lombard Street, Suite ****Toronto, Ontario, M*C *X**tel: (***) ***-*****fax: * (***) ***-*****cell: (***) ***-***** **From: David Bayliss *Sent: September **, **** **:** PM*To: *****@***.com*Subject: FW: Reference **********: Your Malwarebytes Anti-Malware Premium subscription**Hi **I am switching computers and need to download the program on to my new computer. I try to log in and it wont accept my credentials. I try to reset the password but it wont accept my email. I put in my license code and it says its invalid. All I ever get is Malwarebytes sales pages. It feels like I need to be hacker just to access my own account. I don’t know WTF is going on but can you give me precise instructions on how to do it. It really should not be this difficult. I’m re-installing all kinds of programs on my new machine and Malwarebytes is the only one that behaves this way. I’ve wasted an hour trying to figure this out. Grrrr. **David G. Bayliss*** Lombard Street, Suite ****Toronto, Ontario, M*C *X**tel: (***) ***-*****fax: * (***) ***-*****cell: (***) ***-***** **From: cleverbridge * Malwarebytes ******@***.com* *Sent: May **, **** *:** AM*To: David Bayliss ******@***.com**Subject: Reference **********: Your Malwarebytes Anti-Malware Premium subscription**If the email is not displayed correctly, please click here to open the email in your web browser.** ***Thank you for your order, david bayliss*Your order*cleverbridge reference: ***********Your Malwarebytes Premium subscription has been renewed. Thank you! You don’t have to do anything more. Your Malwarebytes protection will continue without interruption. Occasionally, it may take up to ** hours for your license key to sync with the application. You can also manually refresh your license information by clicking on the "My Account" menu located at the top right hand corner within the product*application. Learn more.**Payment information*Your credit card (xxxxxxxxxxxxx****) has been successfully authorized. NOTE: The charge on your credit card will appear as "CBA*Malwarebytes."*If you have not already installed Malwarebytes, please download the trial version now. You can then use your activation key to convert the trial version to Malwarebytes Anti-Malware Premium.***Further action required *See activation instructions below*Activate**.*Download and install your product if you have not already done so. See how to download and install your product.**.*Open Malwarebytes Premium.**.*Click Activate License in the top right header.**.*Enter the activation key below into the Malwarebytes program. See how to activate your key.**ID: *KH**-F**YX*Key: *AVU-Q*K*-TUGM-*J*V**.*If you purchased for multiple PCs, repeat Steps *-*.**.*You’re all set.*Keep this license information in a safe place for future reference.*Download*File size: **** KB.*Your download link is valid until *-**-****.*Note: The date specified for this download link does not affect the validity of your license.*You are subscribed to a multiple payment product.*The next payment of CA$ **.** is due on *-**-****.***Your purchase documents*Adobe Acrobat Reader is needed to open this PDF file. If this software is not yet installed on your computer, please download a free version here.**-**-**** - Invoice**A PDF with the General Terms and Conditions of Business of cleverbridge AG is attached to this email.*Your subscription*Want to turn your auto-renew back on? Click here.*Please note that canceling your subscription does not refund your account. Your subscription started on *-**-****, and you will be able to access it until *-**-****.*If you're having problems getting started, feel free to reach out to us via live chat or email.***Support options*Billing Support And Technical Support*If you have payment or technical related inquires please contact Malwarebytes at https:*****Website: https:****Email: *****@***.com*****Manage subscription*If you would like to cancel or restart your subscription, please click the link below. Please note that a cancelation stops future renewal charges, but does not result in a refund of your order.*Manage your subscription for "Malwarebytes Premium"*****Frequently Asked Questions*I want to renew but deleted the renewal notification. Can you resend?*How can I update my payment information for automatic renewal?*After paying for the renewal, do I have to change something in my Malwarebytes product?*How can I cancel my automatic renewal?*****Sincerely,*cleverbridge Customer Support**cleverbridge AG*Gereonstr. **-** - ***** Cologne - Germany**Management: Craig Vodnik, Dr. Michael Sp*th*Chairman of Supervisory Board: Dr. Michael Inhester*Registry court: HRB ***** - Local Court of Cologne

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Account Access issue
Reported by GetHuman5310596
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 937 others
0 customers following this
Items needed
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GetHuman5310596 started working on this issue
Sep 29th, 2020 12:03am
GetHuman5310596 shared this issue with others over email
Sep 29th, 2020 12:07am

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