My MB Premium that I bought on ********* with my Barclays Card was cancelled without my...

GetHuman5301400's Refund a Charge issue with Malwarebytes from September 2020

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The issue in GetHuman5301400's own words
My MB Premium that I bought on ********* with my Barclays Card was cancelled without my knowledge, or possibly removed by the virus that attacked and reattacked my computer over a period of * weeks starting *********. The MB program was gone, and I had no protection, so I did a free trial for ** days for , and forgot the expiry date, so I was charged again for $**.**. I asked my bank to remove this charge (from * Aug ****), but to leave my original charge in place. Instead they asked for both charges to be removed. I complained to my bank that they should not dispute the first charge, and thenremoved I would get reinstated. However, my original purchase was not reinstated, and that means I either start with a've already oversimplified clean slate by asking that the first charge be removed again, or reinstate my subscription. I put prefer to keep my subscription, but it appears you have no record of it, but I can't talk to anyone to really find out. Chatting DOES NOT work because the problem is not that simple. (and I )

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Refund a Charge issue
Reported by GetHuman5301400
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 929 others
0 customers following this


GetHuman5301400 started working on this issue
Sep 25th, 2020 8:35pm

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