Subscription to Malwarebytes Premium offer after I gave credit card number was not comp...

GetHuman4169136's customer service issue with Malwarebytes from December 2019

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The issue in GetHuman4169136's own words
Subscription to Malwarebytes Premium offer after I gave credit card number was not completed because it could not connect to my computer. After much scanning, I was told a customer rep could help and then found out I would have to pay an additional $**.** for him to fix the issue. I decided it is not worth it and asked to just cancel the whole mess. Another round of scanning resolved nothing. Plus, I was charged a dollar just to chat with this person. How could he fix the issue if it will not connect to my PC? I just want to cancel the whole thing. I have contacted the credit card company.

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Malwarebytes

Customer service issue
Reported by GetHuman4169136
Dec 29th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 617 others
0 customers following this
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Timeline

GetHuman4169136 started working on this issue
Dec 29th, 2019 4:41pm
GetHuman4169136 indicated the issue is not fixed yet.
Jan 1st, 2020 8:21pm