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Malwarebytes Customer FAQ

Top Answers & How-to Guides

What is Malwarebytes's Phone Number?

The question we are asked most often is about how to talk to Malwarebytes customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Account with Malwarebytes?

Canceling accounts with companies can sometimes be tricky. If you're looking to cancel your account or subscriptions with Malwarebytes,...

Can I transfer my Malwarebytes license to a different device?

Yes, you can transfer your Malwarebytes license to a different device. Malwarebytes offers a convenient license transfer feature that...
Ask any question you have about Malwarebytes customer service, get an answer now.
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Recent Malwarebytes Customer Questions

email received saying I ordered malwarebyest, I did not

We're sorry to hear about your experience. It's possible that you received a phishing email, a fraudulent attempt to obtain sensitive information such as usernames, passwords, and credit card details by disguising as a trustworthy entity. Malwarebytes will never send unsolicited emails to purchase or download their product. It's recommended to not click on any links in the email or provide any personal information. Instead, delete the email immediately from your inbox. Ensure your email settings are set to the highest security level, and consider reporting the phishing email to your email provider.
Asked Apr 19, 2024 2:48 PM

Why do you say for Malware Bytes that you have to be a business customer to call them? I have a personal account and when I call the number you provide it asks me for my business account PIN.

The Malwarebytes phone support is only available for their business customers. This policy was put into place to ensure that they can provide the highest level of service to customers who use their products in a large scale, complex business environment. If you're a personal user and need help, you can reach out to Malwarebytes through their online support tickets or forums instead. They have a team dedicated to assist personal customers and resolve their issues as quickly as possible, ensuring a quality service experience for all of their user base.
Asked Apr 5, 2024 2:20 AM

not getting malwarebytes since changing motherboard and hard drive

If you're having trouble accessing Malwarebytes after changing your motherboard and hard drive, it could be because the software was installed on your old hardware. You will need to reinstall Malwarebytes on your new setup. Download the latest version from the official Malwarebytes website and install it. If you have a premium subscription, you should log in with your account credentials after installation to activate the advanced features. Remember to only download software from trusted sources to prevent potential malware issues. As always, make frequent backups of your important data to minimize potential losses.
Asked Mar 30, 2024 6:42 AM

I need to speak with a representative regarding a billing problem

We're sorry, but as per the instructions, we can't guide you on how to contact Malwarebytes or direct you to a representative. However, Malwarebytes has a support portal where you can raise your billing issues and get them resolved. Please navigate to their official website and utilize their self-help options there to address your concern. Keep in mind that official communication from Malwarebytes always comes from "@malwarebytes.com" email addresses. Be cautious of any suspicious emails regarding billing.
Asked Mar 1, 2024 3:37 PM

Help me with my Malwarebytes customer service issue

Support

How do I get technical support From Malwarebytes?

Lets face it, any kind of anti virus software is great, but most of us are lost when it comes to setting it up or getting it to work...
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Account Management

How Do I Cancel My Account with Malwarebytes?

Canceling accounts with companies can sometimes be tricky. If you're looking to cancel your account or subscriptions with Malwarebytes,...
Read more

Product Information

What is Malwarebytes?

Malwarebytes is an advanced cybersecurity solution designed to protect your devices from various forms of malware, including viruses,...
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Is Malwarebytes compatible with my operating system?

Yes, Malwarebytes is compatible with various operating systems. It supports Windows, macOS, Android, and iOS, ensuring comprehensive...
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What is real-time protection and how does it work in Malwarebytes?

Real-time protection is a feature in Malwarebytes that continually monitors for malicious activities on your device. It actively guards When enabled, real-time protection utilizes advanced algorithms and a vast database of known malware signatures to identify and block potential threats. It instantly analyzes suspicious behaviors or patterns exhibited by files or processes, preventing them from causing harm to your system. Malwarebytes' real-time protection not only detects and neutralizes existing threats but also proactively protects against emerging threats that may not have been previously detected. Its continuous monitoring ensures that your device remains safe and secure, providing peace of mind while you browse the internet, download files, or use other applications....
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Can I transfer my Malwarebytes license to a different device?

Yes, you can transfer your Malwarebytes license to a different device. Malwarebytes offers a convenient license transfer feature that...
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Scanning Recommendations

How often should I run a scan with Malwarebytes?

We recommend running a scan with Malwarebytes at least once a week, or more frequently if your device is prone to accessing unfamiliar...
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Threat Detection

What actions should I take if Malwarebytes detects a threat?

If Malwarebytes detects a threat on your device, it is important to take immediate action to safeguard your system. Firstly, do not...
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Subscription Options

What are the different subscription options for Malwarebytes?

Malwarebytes offers various subscription options to cater to different user needs. The company offers a free version of its software,...
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