I received an email saying my Malwarebytes has run out. I was offered **% off. I think...

GetHuman-neeknowl's customer service issue with Malwarebytes from October 2019

Help with my Malwarebytes issue
The issue in GetHuman-neeknowl's own words
I received an email saying my Malwarebytes has run out. I was offered **% off. I think it is spam. I signed in on my browser, had to create new password.*We have malware bytes premium on a MacBook Pro and an HP. I was given a new key. Confused and want clarification on on my product. See email below.We noticed you let your Malwarebytes Premium subscription run out. Whether you switched to another product, decided to go without protection, or forgot to renew, now is your chance to give us another shot for **% OFF, RISK FREE. This is a limited time offer until October **, **** so act now! Protect yourself from hackers, scammers, and identity thieves with one lightweight program that runs in the background without bogging down your devices. We guarantee you'll love it, or your money back.*Help.*Priscilla Knowles

GetHuman-neeknowl did not yet indicate what Malwarebytes should do to make this right.

How GetHuman-neeknowl fixed the problem
Received an email from Malwarebytes: stating the email I got saying my subscription had lapsed was an error
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Malwarebytes

Customer service issue
Reported by GetHuman-neeknowl
Oct 28th, 2019 - 2 years ago
Fixed
GetHuman-neeknowl shared how to fix
Seen by 4 customers so far
Similar issue to 1584 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-neeknowl started working on this issue
Oct 28th, 2019 11:47pm
GetHuman-neeknowl confirmed the issue is fixed. Hooray!
Nov 3rd, 2019 12:24am