Something went wrong with my computer while windows was putting in an update.. the conn...

GetHuman2955789's customer service issue with Malwarebytes from May 2019

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The issue in GetHuman2955789's own words
Something went wrong with my computer while windows was putting in an update.. the connection on my phone went out and when checking found box lights out. I thought it was a comcast problem but when lights came back on my computer wound not come on. They said there was an error and Windows tried to fix it, but could not. They gave me things that I could try.. I tried to restore but would not work. The only option was to put a new windows in which I did.. They kept some of my personal icons but they deleted the Malwarebytes one.. I went to my account and found my license number and reference number and my expiration date. It also showed where I could put on a new update.. So I did that only that it was a new account so it was for a trial one.. So I wonder what I can do to put my other account back on? My license number is MCQ*G-*MQQD-H*RY*-R**EF The reference number is ********* MY expiration date is February **,****
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Malwarebytes

Customer service issue
Reported by GetHuman2955789
May 20th, 2019 - a mon ago
I have an issue with Malwarebytes too
Fixed
Seen by 6 customers so far
Similar issue to 1023 others
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GetHuman2955789 started working on this issue
May 20th 7:46pm
GetHuman2955789 confirmed the issue is fixed. Hooray!
May 21st 12:25am