My Malwarebytes premium subscription was just renewed automatically today (*******) thr...

GetHuman-n_copus's Returns issue with Malwarebytes from May 2019

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The issue in GetHuman-n_copus's own words
My Malwarebytes premium subscription was just renewed automatically today (*******) through my paypal account via Cleverbridge for $**.**. **To be perfectly honest, I had forgotten that I had purchased your product and, looking at the app on my Android device, it seems that I have never upgraded my software from the trial version to the premium version. **I am currently in a serious financial crisis due to a sudden terminal illness which has recently taken my father from the family and pretty much drained my life's savings in the process. **Since the subscription renewal date IS today (at around * o'clock this afternoon) and I certainly have not used the Malwarebytes software license key that I've been paying for over a period of two years, is it at all possible for you to cancel my subscription AND refund the cost of my most recent purchase which occured today? I simply just cannot afford this right now.**I will be grateful for any help you can provide in this matter. I am anxiously awaiting your response. Thank-you very much for your time and attention.**Nikki Copus*Malwarebytes * Premium Key: MCYYD-XZGYM-GDXNT-X*FRD

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Malwarebytes

Returns issue
Reported by GetHuman-n_copus
May 19th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 1010 others
0 customers following this
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Timeline

GetHuman-n_copus started working on this issue
May 19th, 2019 2:36am