My Malwarebytes premium subscription was just renewed automatically today (*******) thr...

GetHuman-n_copus's purchase return issue with Malwarebytes from May 2019

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If you are looking for a full refund for an item purchased you will need to return the item within 30 days of the purchase.

The issue in GetHuman-n_copus's own words

My Malwarebytes premium subscription was just renewed automatically today (*******) through my paypal account via Cleverbridge for $**.**. **To be perfectly honest, I had forgotten that I had purchased your product and, looking at the app on my Android device, it seems that I have never upgraded my software from the trial version to the premium version. **I am currently in a serious financial crisis due to a sudden terminal illness which has recently taken my father from the family and pretty much drained my life's savings in the process. **Since the subscription renewal date IS today (at around * o'clock this afternoon) and I certainly have not used the Malwarebytes software license key that I've been paying for over a period of two years, is it at all possible for you to cancel my subscription AND refund the cost of my most recent purchase which occured today? I simply just cannot afford this right now.**I will be grateful for any help you can provide in this matter. I am anxiously awaiting your response. Thank-you very much for your time and attention.**Nikki Copus*Malwarebytes * Premium Key: MCYYD-XZGYM-GDXNT-X*FRD

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Malwarebytes

purchase return issue

Reported by GetHuman-n_copus

May 19th, 2019 - a mon ago

I have an issue with Malwarebytes too

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Seen by 5 customers so far

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GetHuman-n_copus started working on this issue

May 19th 2:36am