My Malwarebytes premium subscription was just renewed automatically today (*******) thr...
GetHuman-n_copus's Returns issue with Malwarebytes from May 2019
Help with my Malwarebytes issue
First: share to improve GetHuman-n_copus's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If you are looking for a full refund for an item purchased you will need to return the item within 30 days of the purchase.
The issue in GetHuman-n_copus's own words
My Malwarebytes premium subscription was just renewed automatically today (*******) through my paypal account via Cleverbridge for $**.**. **To be perfectly honest, I had forgotten that I had purchased your product and, looking at the app on my Android device, it seems that I have never upgraded my software from the trial version to the premium version. **I am currently in a serious financial crisis due to a sudden terminal illness which has recently taken my father from the family and pretty much drained my life's savings in the process. **Since the subscription renewal date IS today (at around * o'clock this afternoon) and I certainly have not used the Malwarebytes software license key that I've been paying for over a period of two years, is it at all possible for you to cancel my subscription AND refund the cost of my most recent purchase which occured today? I simply just cannot afford this right now.**I will be grateful for any help you can provide in this matter. I am anxiously awaiting your response. Thank-you very much for your time and attention.**Nikki Copus*Malwarebytes * Premium Key: MCYYD-XZGYM-GDXNT-X*FRD
GetHuman-n_copus did not yet indicate what Malwarebytes should do to make this right.
I have an issue with Malwarebytes too
How GetHuman-n_copus fixed the problem
We are waiting for GetHuman-n_copus to fix the problem and share the solution with the rest of us customers.
Please help with my Malwarebytes issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Malwarebytes customer problems.