I currently have a contract for malware bytes premium which expires ********* However...

GetHuman1713601's customer service issue with Malwarebytes from December 2018

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The issue in GetHuman1713601's own words
I currently have a contract for malware bytes premium which expires ********* However I have been downgraded to the free version. I receive this message when trying to download the new upgrade-(Unsupported OS Detected). My computer is a Dell Vista. Please cancel the remaining part of my present contract and cancel the automatic renewal (*********). Thank you-John Rule-Order**********--License*MC*C*-*C*HH-KGK**-RZVC*-*Ref**********
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Customer service issue
Reported by GetHuman1713601
Dec 7th, 2018 - 5 mons ago
I have an issue with Malwarebytes too
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Seen by 6 customers so far
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GetHuman1713601 started working on this issue
Dec 7th, 2018 10:12pm