I have been blocked from using my mail.com account for over a week, the message says 'd...

GetHuman3378008's customer service issue with Mail.com from August 2019

Help with my Mail.com issue
The issue in GetHuman3378008's own words
I have been blocked from using my mail.com account for over a week, the message says 'due to suspicious activity', which is something not caused by me . I raised a ticked a week ago and received a standard reply saying "Thank you for your message – an agent has to personally review and process your request. This takes time but we will respond to you as soon as possible.**In order to ensure that our agents can get to your request we ask that you DO NOT open another ticket NOR reply to this message. This would only delay your ticket resolution further.**If you receive this message more than once it means that you have opened more than one ticket. We understand the urgency and work on processing your request with the highest priority. We appreciate your patience and again apologize for the inconvenience."**Since then I have heard nothing and am still blocked out. I have used the account for over ** years and all my emails go there. Please help!!

GetHuman3378008 did not yet indicate what Mail.com should do to make this right.

How GetHuman3378008 fixed the problem
After completing the form and getting a ticket number i didn't hear anything for days, so I tried calling them from the UK but just listened to music for half an hour before I hung up. Then contacted them on Facebook messenger and they asked for the ticket number which I have them. A couple of days later they messaged me back to say I had access again.
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Mail.com

Customer service issue
Reported by GetHuman3378008
Aug 6th, 2019 - 2 years ago
Fixed
GetHuman3378008 shared how to fix
Seen by 17 customers so far
Similar issue to 311 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman3378008 started working on this issue
Aug 6th, 2019 2:14pm
GetHuman3378008 indicated the issue is not fixed yet.
Aug 6th, 2019 6:44pm
GetHuman3378008 indicated the issue is not fixed yet.
Aug 7th, 2019 9:27am
GetHuman3378008 confirmed the issue is fixed. Hooray!
Aug 10th, 2019 11:23pm
GetHuman3378008 confirmed the issue is fixed. Hooray!
Aug 10th, 2019 11:26pm
GetHuman3378008 confirmed the issue is fixed. Hooray!
Aug 10th, 2019 11:27pm